Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Corporate IT has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users. This change is geared towards rethinking how we provide engineering support for the services we're responsible for. As a member of the End User Technology team, this position is responsible for providing our end users best possible solution in Office 365 and Azure technologies. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work with state-of-the-art end user technology and solutions.

 

Scope:

As a member of Corporate Cloud Engineering this role will provide 3rd level Corporate IT Engineering.  The successful candidate will be based in Bogota and will be a key contributor delivering outstanding customer experience with VDI systems, Office 365 and Azure technologies to ensure that the end user experience is exceptional. The candidate will work with an existing team to help build out train our 2nd level Operations team for support and maintenance and be available for any escalations.  The individual must possess understanding of Virtual Desktop Application (VDI) solutions, Microsoft O365 and cloud computing with focus on Windows clients and servers, Virtual Machines, Intune, AD FS, AD Connect, SSO, Federation and MCAS configuration capabilities.

 

Primary Responsibilities include:

Provide oversight, coordination, and delivery of the VDI system solutionsCreate procedures and policies around VDI system solutionsPerform Engineering escalation support for Office 365 which includes Azure, Conditional Access, Intune and AADManaging O365, Hybrid deployment and Security PoliciesWork with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security.Provide technical support to Operations, Engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe.Communicate and liaise with all other departments, notify appropriate parties immediately of any issues which may affect efficient operations, including but not limited to outages, service disruptions, and repeated customer complaintsInterface with customers to gather appropriate details or communications designsAssist internal customers in a professional and service driven manner i.e., during M&A activity, new deployments, or service-related configurationsAssist other members of team to complete assignments to meet goals, deadlines, and objectivesDevelop and document policies, procedures, and associated training plans for systems administration and operations teams.Manage security assessments and vulnerability management

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications:

2 or more years of work experienceMinimum 2-3 years IT experience in Virtual Desktop Application (VDI) solutions, Office 365, Azure and Client Engineering with equivalent professionally qualified education and experience such as Associate or Bachelor’s degree in Computer Science or other technology field. Microsoft certifications are highly desirable.Strong understanding of Citrix VDI environmentsStrong understanding of Network, Load Balancer, Firewall, ADFS, WAPFamiliarity with SSO technologies and principlesEnabling 3rd party integrations within Office 365Demonstrated ability to systematically troubleshoot problems in complex Office 365 and Windows Hybrid Domain Join environments.Experience with monitoring and analytics toolsStrong technical competencies in Windows Hybrid and SCCM infrastructureStrong leadership skills along with effective oral/written communication skillsWorking knowledge of LAN/WAN topologies, Load Balancer, Firewalls and troubleshooting issuesAbility to Multi-task and be self-motivatedAn enthusiastic positive attitude towards working in a team environmentProven engineering, documentation and troubleshooting capabilitiesAbility to explain technical information to non-technical users.Staying calm under pressureDemonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.