Job Summary:

JOB DESCRIPTION – Systems Engineer

Location: Remote,United Kingdom

Division: Ticketmaster UK

Contract Terms: Full Time Employee

THE TEAM

This position will be a part of the Microflex infrastructure team. The team is responsible for Ticketmaster’s Microflex core ticketing platform on-prem infrastructure which supports the European markets. The mission of the team is to help build and maintain reliable, scalable and secure infrastructure needed to support the core ticketing systems multiple services and components. This team is part of our broader team called Microflex Core team which includes the development teams that are responsible for developing and maintaining the Microflex ticketing system.

Team Responsibilities and Focus:

Designing scalable, automated and maintainable private cloud platform solutionsDesign and architecture of future private cloud architectures needsImplementation of controls to satisfy PCI requirements and participation in continuous monitoring and auditing activitiesProvide consultation and operational support work to development teamsEducation and evangelization of private cloud related capabilitiesActive participation in agile practices and cross departmental program management

THE JOB

Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our infrastructure. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will help troubleshooting application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role is not directly responsible for the core ticketing business operations or applications, but rather for the infrastructure supporting those.

WHAT YOU WILL BE DOING

Provide subject matter expertise for our on-prem infrastructure/architectureProactively identify and address stability, capacity, and performance concernsImplement provisioning and deployment automation when requiredIdentify, develop, & implement solutions to other needs for process automationChecking in code for infrastructure build, automation, & tests to version control repository (GitLab)Support PCI / security compliance requirements (upgrades, defect management, etc)Regularly work with Jira, GitLab, Prometheus, Grafana, SplunkLiaise with other teams (Networking, Data Center Ops, Security, etc) as requiredRespond to, recover from, and prevent future occurrences of failures & outagesParticipate in on-call and potentially some after-hours support as required

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Experience with Amazon Web Services (AWS)Experience working with private on-premise datacentersExperience with Kubernetes and/or EKSIntermediate level understanding of networking conceptsExperience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centersExperience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etcExperience with software development life cycle (SDLC) and agile/iterative methodologiesVarious other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, JiraKnowledge in observability best practices and industry trendsHands on experience on delivering complex software in an enterprise enviroment

YOU

Autonomous and proactivePassionate about technology and transformationSelf-motivated activator, energetic and tenaciousComfortable with working in cross functional and multidisciplinary teamsExcited about taking on challenging technical problems and devising creative solutionsComfortable working with structured Change and Incident ManagementDeeply concerned with the security and compliance implications of your services and solutions

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote