Managing trillions of objects in storage, retrieving them in sub-x ms, building software that deploys to tens of thousands of hosts, achieving 99.999999999% (you didn’t read that wrong, that’s 11 nines!) durability. These are just a few of the numbers that give you a sense of the scale of the exciting problems you will find every day working in Simple Storage Service (S3) and Glacier.

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

The Region Services S3 and Glacier Engineering team are looking for talented engineers who are motivated to solve complex challenges, yet are not constrained by “how things are usually done” and are willing to decompose and reinvent systems, processes and tools. If you possess that rare mix of depth in Operations, Networking, and Systems Engineering then we are waiting for your application.

You’ll be part of a world class team in a fast-paced environment that has the entrepreneurial feel of a start-up.

Key job responsibilities
Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers at Amazon. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.

Our Systems Engineering roles help engineers develop a broad range of skills. They utilise their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identity and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

A day in the life
• Drive the design and implementation of new services
• Use your Linux skills to troubleshoot, innovate fixes and workarounds
• Dive deep to root cause a customer issue
• Investigate why a metric is trending the wrong way
• Consult with the top engineers at Amazon
• Discuss radical new approaches to automate operational issues
• Implement automation to scale operational efficiencies

No prior cloud experience is required, but rather this is an opportunity to operate and engineer systems on a massive scale and gain top notch experience in cloud computing, learning AWS from the inside out!

The team has the unique perspective of operating all of S3 and Glacier, instead of the software components. This enables our team to drive cross organization initiatives to remove operational hurdles, optimize software delivery, and remove bottle necks felt by all of AWS. Engineers on this diverse team enjoy diving deep into root causes of issues, automating manual tasks, and continually raising the bar to improve the customer experience.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.