USA
4 days ago
Systems Customer Experience Manager
Overview This position works directly with the Sr. Manager of CO2 Solutions to ensure timely completion of assigned projects and customer satisfaction. Responsible for the team execution of all added value services for on-site refrigeration projects for new stores and store remodels. Responsibilities Establishes and maintains relationships with sub-contractors and prepares request for quotation’s (RFQ) including scope statements, plans, specs, and bonding requirements. Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customer’s facility requirements. Provides knowledge and consultation in the form of developing facility-related solutions for the customer’s problems. Determines project needs, constraints, and responsibilities to meet the entire customer’s building system design and installation requirements. Prepares, finalizes, reviews preliminary and/or final proposal. Responsible for creating detailed cost estimates consisting of controls, service agreements, materials, mechanical, electrical, and other sub-contractors, purchased equipment, labor, and other construction-related activities to assist Account Managers in bidding on or determining price of project. Utilizes plans, specifications, and knowledge of controls/construction industry to analyze project needs and compiles detailed cost estimates. Responsible for the take-off and pricing of controls materials, services and/or equipment to ensure accuracy of quantity, size, configuration, voltage, options, etc. Plans and analyzes assigned projects, establishes schedules/project parameters and sets procedures to accomplish system objectives, involving complex applications. Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects. Clarifies, reconciles, and adjusts information gaps and scope deviations with operations group. Resolves major deviations from scope with team after project scope validation. Maintains quote log consisting of closed, open, and lost orders. Demonstrates working knowledge of all advanced electrical and mechanical repairs, commercial refrigeration maintenance and repairs, EMS programming, operation, and troubleshooting, advanced wiring diagrams, and complex schematic diagrams to meet the customer needs. Expertise in low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, rack/condenser controls, CO2 refrigeration, new retail store refrigeration startup, heat reclaim, refrigerated displays, motor VFD’s, and advanced wiring diagrams. Additional duties as assigned Qualifications Formal Education Requirement: Required Level: High School or GED Other: HVAC-R Tech certificate Preferred level: Bachelor’s Degree Other: HVAC-R Tech certificate Minimum Years of Experience Necessary: 10 – 20 POSITION REQUIREMENTS: Working knowledge of trans critical CO2 refrigeration is required. Strong leadership and business acumen, and ability to manage small and large crews of construction professionals. Strong working knowledge of applicable construction/safety federal, state, and county codes and regulations. Ability to maintain the highest level of customer service at all times. Strong project management skills. Ability to successfully manage multiple, completing priorities/tasks in a fast-paced work environment. Strong communication skills, verbal and written, required. Strong organizational, time management skills. Intermediate to advanced proficiency in Microsoft Office Suite. Ability to travel up to 65% Closing date March 1, 2025 The salary or hourly range of $85,800 - $165,000 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. Benefits: Health, Dental, and Vision Insurance 401k with Company Matching Contribution Discretionary 401k Company Contribution Tuition Reimbursement Program Life/Disability Insurance Maternity and Paternity Leave Panasonic Employee Discounts 15 Days Paid Vacation and 12 Company Holidays Employee Assistance Program And more This post will close 3/27/25 The salary range of $ 95,690 - 177,710 annual is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. About Hussmann: For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry. From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com. Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor. REQ-148913
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