Philadelphia, PA
8 hours ago
Systems Analyst

Based in Philadelphia, Chubb Global Legal Operations is seeking a talented and experienced Systems Analyst to join our team. A successful candidate will demonstrate a passion for technology, collaboration, and problem-solving, and combine technical acumen and analysis skills to proficiently manage all technology-related processes. This role operates on a hybrid schedule.

This individual will be responsible for providing first-touch technical support on several applications utilized by the Legal and Compliance team, including the following:

Act as a primary liaison to end users, the development team, and the management team. Provide high-quality user support for all in-house built Onit applications. This includes analyzing support issues and new enhancements, developing solutions that adhere to best practices, collaborating with development resources for complex and large issues, and maintaining timely communication with end users throughout the resolution process. Serve as a Project Manager on mid to large projects. Coordinate all phases of the System Development Life Cycle activities of the team. Working with end users to gather requirements for new Onit applications or new features to existing Onit and other applications, conduct testing, and monitor production implementation. Collaborating with the Onit Managed Services team to manage all open inquiries from inception to delivery.  Create communications and user guides for new and existing applications and features. Conduct live and/or recorded training sessions for users as needed. Facilitates project team meetings, including agendas, meeting minutes, and action items.  Create and maintain completed projects and system-related documentation in a well-organized process. Additionally, create and maintain documentation on day-to-day support, maintenance, and troubleshooting processes. Additional related support and maintenance responsibilities determined as needed. Bachelor’s degree in Information Technology, MIS, or equivalent combination of education and experience2-5+ years' experience in Systems Analysis, Project Management, or other relevant experiencesProven experience working with Microsoft products, including Excel, PowerPoint, VisioStrong Project Management skills, including organizational, multitasking, and prioritization skills; ability to manage multiple items in a dynamic fast-paced environment.Excellent written and verbal communication skillsAbility to reduce ambiguity in requirements and communicationStrong analytics and problem-solving skills; strong attention to detailsHigh degree of collaboration skillsExperience with and knowledge of Onit applications and Liquid programming language a plusKnowledge of the Insurance Industry and/or Insurance Industry IT processes and system development a plus
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