What success looks like in this role:

The Position will be a technical service delivery lead for Modern device management & Seamless collaboration. Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc preferred. Act as a point of contact Troubleshoot infrastructure & client issues to ensure compliance. C Assess, Plan and upgrade systems management tool to ensure its evergreen and new features are explored.

Responsibilities and Accountabilities:

Candidate with 8 to 11 years of strong experience in Microsoft 365 stack on Intune, Endpoint Manager, Office 365, and Collaboration tools.Experience in managing a team of 20 or more members is preferred.Set career path, training and engagement of people in their respective domains as well as cross-functional.Rewards & Recognition for the outstanding performers to ensure motivationResource hiring/alignment to projectsAccountable for achieving delivery goals (customer-specific SLA as well as KPIs) in large and complex enterprise environments involving the use of different tools and technologiesDrive Evergreen process to keep the estate up to dateDrive technology Roadmap for client estate and future state of operationsDrive client satisfaction using continuous service improvements in technology & processPeriod reporting of SLA / KPIs and monthly service performance review with customersEscalation managementEngage with clients on business needs and build necessary IT solutions/improvements/scope extensionRepresent End-user computing & workspace teams in client / external auditsDevelop the Standard processes for Incident and change management as to be followed in operations for the End-user computing group and adherence to ITIL guidelinesDefine, measure & report productivity and quality KPIs (and related KPI goals), for the team as well as the mechanism to track themIdentify cost optimization opportunities via automation and drive efficiency.

You will be successful in this role if you have:

NV1 Security Clearance is required.Must be an Australian CitizenStrong understanding of ITIL, specific to Change & Release management.Experience in managing large-scale transition projects.Ability and willingness to take direction from team Lead, SDM and Client ExecutivesAble to adapt to a changing technical environment.Ability to coach other members of the team in their area of expertise.Ability to communicate clearly with all team members and end-users.Customer-facing presentation and consulting skillsStrong knowledge of Microsoft PowerShell

Certifications:

ITIL Foundation (optional),Any Microsoft 365 certifications are preferred.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.