**Introduction** System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation. **Your role and responsibilities** As System Service Representative at IBM, you will be responsible to: 1. Cover multiple clients (remotely and onsite) for IBM Power and OEM servers 2. Support incident handling, account support, and project services. 3. Manage escalation to IBM Global SME and become the local interface to client. 4. Plan and execute service planning (spare part and knowledge). **Required technical and professional expertise** •Experienced System Service Rep for IT Projects / Professional services, and/or software development project •Skill required: Primary IBM Power, AIX + Linux. •Have experience in project management IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.