**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** As System Service Representative at IBM, you will be responsible to: * Be an expert in IBM product's technology that are currently available, and also future technology. * Constant learning and to be able to understand client's need. * Cover multiple clients (remotely and onsite) for IBM Mainframe and Storage * Support incident handling, account support, and project services. * Manage escalation to IBM Global SME and become the local interface to client. * Plan and execute service planning (spare part and knowledge), and become escalation point for in-sourced scope. * Assigned to focus clients to lead the maintenance contract and project services. **Required technical and professional expertise** * S1 graduates (or equivalent) in Technical studies * Experienced System Service Rep for IT Projects / Professional services, and/or software development project * Skill required: Basic to advanced Programming and code scripting skill, Operating System logics, IT Equipment Networking Skills, Presentation Skills. * Have experience in project management **Preferred technical and professional experience** * Has at least 2 years of experience * Have good presentation skills and ability to manage client expectations during project implementation * Fluency in Bahasa Indonesia & English to be able to discuss and communicate business/technical subjects with clients. * IBM zOS skills * IBM Storage skills * IBM Mainframe skills IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.