System Engineer (ServiceNow Developer) Location: New Bremen, OH, US, 45869 **Company Description:** Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. **Responsibilities** **_Authoring and Delivery Platform Enhancement_** Lead and prioritize implementation and ongoing enhancements to the ServiceNow CRM tool. Make system, workflow, and structure changes to support all teams. Create templates and content models to refine and restructure content, promoting alignment and reuse. **_System Data Management_** Create metadata structures for content classification and improved search engine optimization in delivery platforms. Work with stakeholders to create analytic tools that track the effectiveness of content and knowledge solutions. Modify analytics when needed to meet business goals. **_Systems Integration_** Understand the Company’s content, data, and business systems as well as delivery platforms. Work with stakeholders and suppliers to build integrations, configure workflows, and automate content delivery. Oversee the integration of the tools such as translation management systems, project management systems, knowledge bases, and other content delivery platforms. Investigate technical issues that arise in these integrations. Evaluate how the system design affects the user experience and configure processes with usability in mind. **_Documentation_** Maintain a log of all system changes and enhancements. Create tutorials to support new processes when necessary. Demonstrate system and delivery platform changes to end users and stakeholders as required. **Minimum Qualifications** 5-7 years’ related experience Bachelor’s degree (Computer Engineering or Computer and Information Science) _Non-degree considered if 12+ years of related experience along with a high school diploma or GED_ **Preferred Qualifications** Communicate system changes to others with little to no technical experience. Excellent understanding of structured and unstructured content for a Global market. Knowledge of DITA XML content authoring and component content management systems. Effective research, problem-solving, and decision-making skills. Experience with oXygen Author/Editor, Acrolinx, Ovitas CLS, SharePoint, SAP Visual Enterprise, Powershell, Linux, HTML, Javascript, CSS, and Google Analytics. **Work Authorization:** Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. **Compensation and Benefits:** Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EO/AA Employer Minorities/Females/Protected Veterans/Disabled