Description Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are seeking talented, motivated, and creative Systems Engineers to join our team. As a key member of the Amazon Pharmacy Engineering team, you will build and manage systems that enhance our ability to deliver safe, timely, and reliable pharmacy services. You’ll work in a highly collaborative environment, tackling complex problems at the intersection of healthcare, cloud computing, and operations. \#everydaybetter Key job responsibilities What You’ll Do A successful Systems Engineer at Amazon Pharmacy will go beyond managing tools and infrastructure. You will: - Automate and Scale Operations: Design and implement system management tools and processes to reduce manual efforts, enhance reliability, and scale operations to meet the needs of a growing customer base. - Develop Operability Features: Define hardware requirements and build features such as system health monitoring, diagnostics, and automated repair mechanisms to ensure high availability and performance. - Enhance System Security: Collaborate with security teams to ensure compliance with healthcare regulations and safeguard sensitive customer data. - Optimize Infrastructure: Adapt and refine existing systems to accommodate rapid growth in customer traffic, orders, and prescription data. - Production Readiness: Participate in design reviews, production acceptance tests, and operational evaluations for new systems and features. - Monitor and Maintain: Monitor system health, address anomalies, and automate routine maintenance tasks to minimize downtime. - Capacity Planning: Manage fleet inventory, maintain capacity plans, and ensure the scalability of critical pharmacy services. - Dive Deep: Be a subject matter expert for the systems that support Amazon Pharmacy’s operations, troubleshooting and resolving complex technical issues. Basic Qualifications - Bachelors Degree in Computer Science or related discipline, or equivalent work experience. - Experience in systems engineering, infrastructure management, or DevOps roles. - Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby - Strong experience in delivering operational workloads hosted on Linux/Unix - Good working knowledge/experience on highly distributed remote environment, networking, software build and deployment process. Preferred Qualifications - Experience with supporting and administrate customer care systems such as CRM, remote phone center is a plus - Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus. - Experience with Amazon Connect is a plus - Strong customer focus, ownership, urgency and drive - Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex distributed systems - Meets/exceeds Amazon’s leadership principles requirements for this role - Meets/exceeds Amazon’s functional/technical depth and complexity for this role Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.