Epic System Analyst - HIM

Florida residency or ability to relocate required - Hybrid Work Scheddule

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital,dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities

Attitude - Maintains a positive attitude welcomes and incorporates feedback and shows appreciation for colleagues, patients, partners and customers in a consistent manner.

Teamwork:

Demonstrates great teamwork shares information with others responsive with all communications/deliverables collaborates with the team to resolve open issues and anticipates the needs of colleagues in a consistent manner.

Service Delivery:

Takes personal ownership of issues ensures a high degree of accuracy with all communications/deliverables completes tasks according to committed timelines demonstrates excellent service recovery and communicates with customers in a consistent manner. Ability to analyze business operations relative to build decisions, investigate end users' preferences when making build decisions, and working directly with system decision groups. Ability to troubleshoot problems and questions from end users and provide resolution and requested information.

Service Management:

Ability to serve as primary support contact for application, monitor assigned service tickets, document activities thoroughly and resolve issues within the established service levels in a consistent manner.

Workflow Analysis: 

Performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes. Ability to understand choices involved in application configuration and to perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

Testing - Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.

Upgrades/Optimizations:

Provides support to department/end users during system upgrade and optimization activities. Researches and contributes to recommendations into timing of introduction of new functionality. 

Projects and New System Implementations - Executes assigned tasks within specified time frame.

Issue Resolution - Utilizes system knowledge and available resources to address routine issues.

Leadership - Actively participates in departmental and customer team meetings. Provides input and acts as a team resource by taking notes or other support activities.

Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.

Training - Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring materials preparation or other tasks as necessary.

Requirements:

Epic Certification in HIM Proficiency in EPIC HIM modules such as ROI (release of information), Deficiencies, Coding and Identity Proficiency with Scanning workflows. OneContent, Onbase or Epic Gallery experience preferred.  Bachelor's Degree 2+ yrs Experience in a large healthcare system Ability to work independently and must have progressively responsible experience serving as a subject matter expert, specialist or a consultant.  Assists in the handling of multiple projects/assignments simultaneously and adapts to frequent changes in priorities.  Florida residency required

 

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for selected positions and more! Share