The Oracle Health Sciences Applications suite leads the market for pharmaceutical, biotechnology and medical device research applications in the rapidly expanding life sciences industry. These products provide integrated services to control and automate the drug and medical device development process. They consistently improve data quality and cut months off the clinical trials phase of research, benefiting thousands of lives by bringing better, safer drugs and medical devices to market sooner.

 

AMS (Application Management Services) team is a group of highly motivated and dedicated people from some of the best universities and clinical trials industry who provide 24/7 support to the production customer systems in a DevOps model. We value intangibles like initiative, creativity and innovation. AMS engineers work with cutting-edge technologies and interact seamlessly with our internal cross-functional teams like product engineering, industry-expert SMEs of product management, product strategy and customer support team.

 

To learn more about the Health Sciences product suites, visit http://www.oracle.com/us/industries/health-sciences/overview/index.html

Requirements

Hands-on experience in Automation scripting knowledge (Chef, Perl, Python, and Unix Shell Scripting etc.) is highly preferred – with the mindset of building automated processes wherever possible as part of the system Prior experience working in DevOps model Working knowledge with IaaC tools like Dockers, Kubernetes, Terraform and Ansible will be a plus Hands-on experience on Weblogic, IIS, OBIEE, OEM are fundamental for the role Good Knowledge of Unix / Linux OS including managing/monitoring various processes, the overall health of OS / File systems etc. Good knowledge of Windows Server OS and its functions including managing IIS, registry, various services etc. Good knowledge of Windows Server OS and Linux OS patching best practices and SCCM Hands-on experience in all both Windows and Linux OS Hands-on experience and proficiency in knowledge of SQL, Oracle Database is desirable Awareness and knowledge of various tools, open-source technologies, and cloud services Awareness of critical concepts in DevOps and Agile principles with Familiarity with deployment automation tools such as Chef, Ansible etc. Awareness of principles and hands-on experience on CI/CD and tools like GIT, Jenkins is important Incidence management and root cause analysis Some preferred Certification(s) : CCNA(Cisco Certified Network Associate Routing & Switching) MCSE (Microsoft Certified Solutions Expert) RHCE (Red Hat Certified Engineer) RHCSA (Red Hat Certified System Administrator) OEL (Oracle Linux Certification), LPI Certification Programs CISP (Certified Information Security Professional) ITIL (Information Technology Infrastructure Library) Lean Six SIGMA certification Cloud provider certifications of OCI (preferred) The ability to work any of the three shifts 24*7 (Including Night Shift) to meet the business need is required to support production systems operations is critical The ability to resolve and troubleshoot the issues reported from customers during the respective shifts  is an absolute need during outages in the customer application production environments Should have worked on any ticketing tools (Remedy, CX)

Qualifications:

BS/MS in Engineering/Computer Science or equivalent. Total 6-8 years of experience in IT Operations & Application Support Possess strong technical skills in automation, troubleshooting, problem-solving in the Windows, Linux server environments to support applications Knowledge in Oracle RDBMS, any specific application-level language working knowledge is always helpful   Experience in automation scripting knowledge (Perl, Python, and Unix Shell Scripting etc.) is a great advantage Strong experience in SQL, database tuning, capacity planning based on the performance of the application is a plus Passion for solving complex problems actively that delights the customers Possess good organizational and communication skills with a “Can Do” attitude Ability to handle multiple tasks in parallel, proactive, self-motivated, detail-oriented and organized Strong & excellent verbal and written communication skills and ability to dive in and learn complex systems The ability to adapt to a fast-paced, changing environment and to provide technical skills support to the team with high collaboration is key

Career Level - IC2