This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

As a member of our Infrastructure team you will be responsible for investigating, responding to and helping to resolve all corporate IT and Platform related technical problems. You'll spend a lot of your time learning how FNZ put together the Infrastructure on which our award winning Platforms run, getting stuck into supporting & maintaining this bleeding edge technology and being part of a rapidly growing tech company delivering the best financial platforms to the UK’s biggest blue chip Financial Services companies.

You'll be dealing directly with our users on a daily basis, as well as working closely with Engineers and Application Support teams to ensure that we provision excellent IT service and support to enable FNZ to do the great things we do. We're not a large IT team yet, so you'll be exposed to all facets of IT and be expected to develop the expertise necessary to support our extensive portfolio applications, hardware and services.

This role is technical in nature and is responsible for providing high quality and timely IT infrastructure support to ensure the availability, stability and performance the FNZ platforms and corporate systems.

Supporting Windows Desktops clients, mobile clients, laptops and ThinClients.

VDI, remote connectivity, support and troubleshooting

Active Directory Users & Groups management, group policy, Exchange mailbox and distribution group management.

Antivirus, encryption and multi-factor authentication systems.

Responsible for new laptop and VDI image builds and deployments, automating build and configuration management with In Tune MDM.

Support of all applications including Finance, HR systems and trading platform client application and services.

All Corporate office systems including printers and faxes, Wifi and secure entry systems.

Experience required:

Degree qualified and Industry Certified with 2-5 years of experience in a similar Support role.

Experience of working with Service Request & Incident logging software.

General infrastructure skills and knowledge of Microsoft Desktop and Server products.

A sound understanding of VDI, Active Directory and the importance of access control

A solid understanding of IP network fundamentals

Good team player with the ability to work under direction or independently

What FNZ offers:

A competitive base salary, bonus, and paid time off.  

FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution. 

Employer-paid medical, dental and vision insurance, and more. 

We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.

Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;

We provide global career opportunities for our best employees at any of our offices in the US, Canada, UK, Czech Republic, Asia, Australia or New Zealand

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites, and moves us forward.

Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers, and the wider world.

At FNZ we know that great impact is only possible with great teamwork.

That’s why we value the strength and diversity of thought in our global team.

The FNZ Way is the cornerstone of what we do. It comprises four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders worldwide.

Customer obsessed for the long-term

Think big and make an impact

Act now and own it all the way

Challenge, commit and win together. 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.