Position Purpose:
The Communications Clerk - Switchboard Operator is responsible for operating the switchboard, offering the best possible service to the public, physicians, and colleagues of the hospital.
What You Will Do:
Answers phone and directs calls to proper location in a courteous and timely manner using approved scripting.
Operates the Spok IntelliDesk computer software for paging, looking up directory information, paging out emergency groups, logging calls, etc.
Operates Zetron Paging System to program, exchange, or issue pagers.
Inputs call lists in the computer and makes necessary changes. Coordinates on-call schedules ensuring they are up-to-date and distributed to the necessary departments.
Answers calls after hours for several physician offices, Hospice, Mercy Home Care, etc.
Has knowledge of all codes and emergency procedures and uses approved communication for notifying necessary colleagues by pager or cell phone, telephone, radio or P.A. System.
Responds to several different alarm systems and notified Security, Nursing Supervisor and other colleagues as needed.
Responsible for sending out weather alerts or other emergency mass notification messages from Alertus.
Maintains radio contact with security and engineering.
Monitors security cameras and notifies security, nursing supervisor, or other personnel as needed.
Assigns room numbers to patient mail for distribution and forwards mail to discharged patients that have been discharged.
Communicates to all Colleagues Downtime or System Slowdown notifications from TIS Resolution Center.
Supplies Directory Information to patients and staff using the Internet Yellow Pages and other websites.
HOURS:
Weekdays/Weekends/Holidays 6:00am-2:00pm
Work every other weekend and every other holiday
Work four days each week of the two week pay period
Must be able to fill in on all other shifts as needed
Minimum Qualifications:
Education [formal]:
High school diploma or equivalent
Completion of Business College course work preferred
Required working knowledge of computer operations.
Experience with switchboard operations is preferred.
Keyboarding experience is preferred.
Position highlights and Benefits:
Competitive wages; including weekend and night differentials
Benefit Package (Blue Cross Blue Shield of Michigan) for positions 16 hours per week or greater
Educational assistance
Success Sharing - a bonus when the organization meets its goals
All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.
EEO Employer F/M/Veteran/Disabled
In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at mc01hrrecruitment@mercyhealth.com
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.