**Imagine yourself…** **●** **Doing meaningful work that makes an everyday impact on the world around you.** **●** **Growing your expertise and expanding your skillset with every project.** **●** **Collaborating with a vibrant, diverse, global team.** **It’s all possible with a role at** **Enfocus (https://www.enfocus.com/en/our-company)** **. Enfocus, an** **Esko (https://www.esko.com/en/company/about-esko)** **company, is a global software company that offers solutions for PDF productivity and provides the most versatile automation platform for file handling in the printing industry, delivered through a worldwide community of experts and solution partners.** **Innovation is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people.** **We also know that innovation and ingenuity** **starts** **with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. ** **Reporting to the Customer Support Team lead the** **Switch Application & Scripting Expert** **is responsible** **to** **offer advanced Enfocus Switch support and Node.JS scripting analysis for customers and partners worldwide, while also coordinating pre-release activities. The role is** **remote** **and this person can be located anywhere in Europe.** **In this role, your main responsibilities** **will** **look like:** **●** **Advanced Switch application support towards partners and customers including scripting analysis & recommendations.** **●** **Active role in the prerelease programs (communication, coordination, and customer feedback evaluation)** **●** **Investigate and reproduce escalated reported bugs & issues to pinpoint cause of origin, and work as a bridge between Support & R&D to streamline the resolution process.** **●** **Debug customer & app creator Node.JS script with the solution architects & R&D to propose best practices & fixes.** **●** **Define training needs for internal teams (R&D & aftercare)** **●** **Provide advanced application and solution knowledge to the R&D teams, Product owners and product managers.** **●** **Proactive follow-up of product developments and guard consistency and interoperability** **●** **Maintain service documentation (Knowledge Base)** **●** **Assist worldwide Service with escalations.** **The essential requirements of the job include:** **●** **Expert Knowledge of Switch & Enfocus products** **●** **Node.JS Scripting knowledge is a** **must** **●** **Experience in training, support,** **QA** **or solution integrations** **●** **Good analytical thinking and advanced troubleshooting skills** **●** **Process & operations knowledge in the areas of printing is a** **plus** **Esko, a** **Veralto** **company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.** **Esko is proud to part of the Product Quality & Innovation segment of** **Veralto** **(NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join** **Veralto’s** **vibrant global network of 16,000 associates, you join a unique culture and work environment** **_where purpose meets possibility_** **: where the work you do has an everyday impact on the resources and** **essentials** **we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.** At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.