Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8am-5pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 1306 Emergency Medicine Grants

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I.    Major Responsibilities: 

1.    Survey Administration:
•    Conduct structured patient surveys in a professional, inclusive, and respectful manner.  Explain  the purpose of the survey and ensure that informed consent is obtained before starting.
•    Utilizing interpreter services and other assistance when necessary and to meet the needs of patients.
2.    Data Collection:
•    Accurately document survey responses  , ensuring questions are answered comprehensively.
3.    Data Entry and Management:
•    Enter collected survey responses into a designated database system with precision.
•    Conduct regular quality reviews  on data entries to ensure completeness and accuracy.
•    Ensure all data is securely stored in compliance with organizational and legal standards.
4.    Participant Engagement:
•    Refer participants to additional resources or support services when appropriate.
•    Escalate safety or clinical concerns to supervisors or care teams when needed.
5.    Collaboration and Reporting:
•    Assist with the development and producing standard and customize reports.
•    Provide feedback on challenges or areas for improvement related to accessibility and inclusivity.

Standard Staffing Level Responsibilities:
•    Complies with established departmental policies, procedures, and objectives. 
•    Attends variety of meetings, conferences, seminars as required or directed. 
•    Participates in use of Quality Improvement in daily operations. 
•    Complies with all health and safety regulations and requirements. 
•    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
•    Maintains, regular, reliable, and predictable attendance. 
•    Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications
License/Certification/Education:
Required
•    High school diploma or equivalent .
Experience/Skill:
Required
•    Excellent interpersonal and communication skills, with an ability to connect empathetically with individuals from diverse backgrounds.
•    Sensitivity to mental health challenges.
•    High level of discretion and confidentiality in handling sensitive information.
•    Proficiency in data entry and database management systems, with attention to detail.
•    Compassionate, empathetic, and nonjudgmental attitude.
•    Patience and adaptability to address diverse participant needs effectively.
•    Professionalism and composure in managing sensitive or challenging situations.
Preferred
•    Experience working with individuals affected by substance use disorder.

III. Physical Demands and Environmental Conditions
•    This role will involve working in healthcare facilities.
•    Some travel may be required depending on the program’s scope.
•    Flexible hours may be needed to accommodate participants' availability and preferences.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.