Summary Summary Description

Reporting to the Director of Surveillance, the Surveillance Manager is responsible for overall management of the Casino Surveillance Department whose goal is the protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.

ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC. Responsible for the Surveillance Department at WarHorse Casino and any offsite locations. Possesses and maintains excellent working knowledge of all casino games, accounting, internal control procedures, and state regulations. Cooperates with but performs independently of all other departments. Notifies the appropriate parties upon the detection of cheating, theft, embezzlement, or other illegal activities or violations. Develops reporting and monitoring systems to accomplish objectives, maintain control of assets and fulfills regulatory compliance. Ensures that all potential violations of regulations are investigated, corrective actions are taken to ensure the ongoing safety and security of all guests, team members, as well as the safeguarding of company assets. Assists and coordinates hiring, training, motivating, evaluating, and managing staff to ensure that employees receive adequate guidance and resources to accomplish established objectives. Coordinates surveillance investigation efforts with outside law enforcement agencies to ensure proper handling of criminal violations of team members and guests; may occasionally appear in court in criminal or civil justice proceedings. Makes recommendations in the development of gaming procedures to ensure that management takes into consideration the enforceability of such procedures from a surveillance perspective. Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.A satisfactory combination of applicable experience and education may be considered in lieu of experience requirements.

Six (6) years of surveillance experience in gaming environment, with three (3) years in a supervisory capacity preferred. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Proficient with Microsoft Office Suite or related software. Advanced knowledge of all casinos, cage, count, and internal control operations. Advanced knowledge and skill in casino surveillance technology, equipment, and systems. Knowledge of slot machine usage and operation. Must have 20/20 corrected vision. Core Competencies Leadership & Navigation Communication Analytical and Critical Thinking Teamwork Orientation. Attention to Detail Problem Solving/Analysis Risk Assessment Business Acumen Trust/Integrity Initiative Decision Making Stress Management/Composure

TRAVEL REQUIREMENTS: Travel, if required, is primarily local during the business day, although some out-of-area and overnight travel may be expected

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.

Certification Requirements

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Driver’s License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.    

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

2 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

2 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

2 Exposure to secondhand smoke

1 Amount of overtime/extended work hours required

Physical Effort

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

2 Ability to lift up to 25 lbs

2 Physical strength to handle routine office materials and tools

2 Dexterity of hands and fingers

1 Dexterity of feet

2 Physical balance: ability to maintain balance and physical control

2 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort

3 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

3 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

Communication

2 Fluency in English

0 Fluency in another language

2 Verbal communication

2 Written communication

2 Non-verbal communication

Sensory Abilities

3 Ability to see

3 Ability to distinguish colors

3 Ability to hear

1 Ability to smell

0 Ability to taste

2 Sense of touch

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