Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Overview This position is considered the technical lead for meter and revenue protection services within the region; by planning, coordinating, implementing, and monitoring results of all field revenue services. Primary duties include installation, maintenance, and investigation of all metering services within a region. This is accomplished by supervising, evaluating, training and counseling subordinates for effective field customer service functions at the lowest possible cost and performing investigations on all potential revenue loss caused by theft, tampering, and improper records management. This position is based out of PPLs Lehigh Service Center in Allentown PA and will support PPL's Lehigh and Northeast Region. Responsibilities + Analyze and evaluate reports to recommend and implement improvements, i.e., budgets, rerouting, vehicles, and inventory control. + Plan, organize and conduct safety training, tailboards, and meetings, contributing to the Corporate safety goals. Investigate accidents and complete all reports for accidents and incidents. + Develop positive safety attitude in work group. + Adapt, adjust, and coordinate work schedules to accommodate personnel availability/unavailability for daily operations and budget considerations. + Act as the technical lead for all meter related activities in the region. Ensure that secondary metering installations conform to REMSI specifications. + Ensure correct and reliable metering of all installations, including new installations, meter changes, I-checks, preventive and corrective maintenance. + Provide appropriate training for all employees; supporting, coaching, counseling, and motivating to insure effective, safe performance and maximum productivity. + Effectively and courteously interact with internal and external customers to coordinate work, solve problems and handle inquiries and complaints. + Maintain an adequate inventory of meters and metering equipment while supporting corporate inventory reduction goals. + Ensure that employees are properly equipped with well-maintained tools and equipment. + Recover lost revenue through a wide variety of methods, including field and virtual investigations. + Directly supervise and provide coaching to service technicians and customer contact reps on daily basis. + Develop and maintain relationships with Federal, State, and Local law enforcement agencies. + Provide training and demonstrations to both internal and external organizations to promote understanding, safety, and protection of our electrical grid and equipment. + Balance the interests of the customer and PPL, Inc. by: Negotiating Settlements, Pursuing Civil Actions, Pursuing Criminal Actions, Maintaining Fair Credit Standards and following PPUC Regulations. + Act as an expert witness for the company in both PUC and Legal hearings. + If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules. + All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. + May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. + The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. + Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. + Performs other duties as assigned + Complies with all policies and standards Qualifications **Required Education** Bachelor's Degree **Required Experience** + 5+ years field equivalent experience. + Basic understanding of Electric Distribution Systems. + Licenses / Certifications / Other Qualifications + Licenses/Certifications Licenses/Certification Details Time Frame Required/Preferred + Driver License, Valid and in State required **Preferred Qualifications** + Four-year college degree in Electrical Engineering is preferred. + Working knowledge of meters, metering technology, and PC applications. + Supervisory experience. **Required Education** Bachelor's Degree **Required Experience** + 5+ years field equivalent experience. + Basic understanding of Electric Distribution Systems. + Licenses / Certifications / Other Qualifications + Licenses/Certifications Licenses/Certification Details Time Frame Required/Preferred + Driver License, Valid and in State required **Preferred Qualifications** + Four-year college degree in Electrical Engineering is preferred. + Working knowledge of meters, metering technology, and PC applications. + Supervisory experience. + Analyze and evaluate reports to recommend and implement improvements, i.e., budgets, rerouting, vehicles, and inventory control. + Plan, organize and conduct safety training, tailboards, and meetings, contributing to the Corporate safety goals. Investigate accidents and complete all reports for accidents and incidents. + Develop positive safety attitude in work group. + Adapt, adjust, and coordinate work schedules to accommodate personnel availability/unavailability for daily operations and budget considerations. + Act as the technical lead for all meter related activities in the region. Ensure that secondary metering installations conform to REMSI specifications. + Ensure correct and reliable metering of all installations, including new installations, meter changes, I-checks, preventive and corrective maintenance. + Provide appropriate training for all employees; supporting, coaching, counseling, and motivating to insure effective, safe performance and maximum productivity. + Effectively and courteously interact with internal and external customers to coordinate work, solve problems and handle inquiries and complaints. + Maintain an adequate inventory of meters and metering equipment while supporting corporate inventory reduction goals. + Ensure that employees are properly equipped with well-maintained tools and equipment. + Recover lost revenue through a wide variety of methods, including field and virtual investigations. + Directly supervise and provide coaching to service technicians and customer contact reps on daily basis. + Develop and maintain relationships with Federal, State, and Local law enforcement agencies. + Provide training and demonstrations to both internal and external organizations to promote understanding, safety, and protection of our electrical grid and equipment. + Balance the interests of the customer and PPL, Inc. by: Negotiating Settlements, Pursuing Civil Actions, Pursuing Criminal Actions, Maintaining Fair Credit Standards and following PPUC Regulations. + Act as an expert witness for the company in both PUC and Legal hearings. + If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules. + All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. + May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. + The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. + Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. + Performs other duties as assigned + Complies with all policies and standards Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.