Work Place Flexibility: Onsite 

Legal Entity: Entergy Louisiana, LLC 

 

JOB SUMMARY/PURPOSE

Responsible for the line and service operations of the Network operations. Interfaces with a number of operational, customer service and financial functions in the execution of their daily activities.

 

JOB DUTIES/RESPONSIBILITIES

Managing safety, service requests, outage restoration, reliability improvement, leading out of town storm teams, responding to Customer Issue Resolution complaints, resolving executive and utility commission complaints and managing network spending, interfacing with the Customer Service Manager to provide support in the local community. Conducting safety observations in the field Training and development of all employees to insure that they are qualified to perform the work they are assigned.  Setting and communicating aggressive performance expectations, learning/teaching process improvements, measuring/monitoring performance levels, providing feedback and coaching performance improvements to employees. Schedule, assign and monitor work of Entergy construction crews and contract crews. Ensure all work meets company standards, in-service dates and cost estimates. Work with Engineering and Contracts in preparing bid packages, when required. Assign, commit and close out construction jobs in DIS. Verification of completed work assignments and preparation of related invoices. Read and interpret construction prints. Attend pre-design and conduct post-construction meetings

 

MINIMUM REQUIREMENTS

Minimum education required of the position

HS Diploma or equivalent.

 

Minimum experience required of the position

Minimum ten (10) years experience in work related field.

 

Minimum knowledge, skills, and abilities required of the position

Ability to motivate a diverse and geographically dispersed work force dealing with a wide variety of safety and training issues. Ability to influence employees at the craft level through Jurisdictional Leadership on a wide variety of safety and training issues. Recognize employees with supervisory potential and work with these employees to develop them to be future leaders. Knowledge of company Safe Work Procedures, Construction Practices and Service Standards. Knowledge of DIS and DIS construction units. Strong knowledge of computers and related technology. Ability to work irregular hours and out of town assignments as required. Strong leadership, communication, decision making and organizational skills. Ability to take and understand directives and complete tasks. Ability to make timely and safe decisions regarding distribution operations. Strong knowledge of Entergy's safety policies and procedures. Ability to manage multiple activities and changing priorities. Strong problem solver. Ability to work well under pressure. Self-motivated and dependable team player. Ability to make timely and safe decisions regarding outage restoration. Required to work safely and follow all Entergy safety policies and procedures.

 

Any certificates, licenses, etc., required for the position

None

 

WORKING CONDITIONS

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.  Exempt employees may not be paid overtime associated with such duties.

 

#LI-LB1

 

Primary Location: Louisiana-West Monroe Louisiana : West Monroe 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU 
Number of Openings: 1
Req ID: 118298
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.