COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

 

 

Job Title:         Supported Work Specialist

Department:   Career Development

Reports To:     Education and Training Manager

Supervises:      SWE Participants

FLSA Status:   Non-Exempt

Pay Grade:       N5

Job Type:         Regular, Full Time

AKBCU:            No      ICPA:  No       

 

General Functions:  

In partnership with the Education and Training Manager, the Supported Work Specialist will administer the departments subsidized work experience programs. This position is responsible for recruiting participants and worksites, as well as walking participants through the application and interviewing process for potential subsidized work experience opportunities with internal and external organizations.  This will result in providing meaningful placements for our participants to learn and grow in their career development. This position will also provide ongoing case management for participants during their placement and provide support to the worksite supervisor when needed. The Supported Work Specialist will have primary responsibility for data collection on a continuous basis and for entering data into the appropriate system. 

 

 

Duties and Responsibilities: 

Participant and Employer Coordination

Works in partnership with the Education and Training Manager to develop, implement, and coordinate supported work experience opportunities that develop and enhance participant job skills and experience.Regularly conduct and attend any recruitment/outreach events for the program. Assist the Education and Training Manager with recruiting new employer partners for our subsidized work experience program.

 

Case Management:

Administer and document employment assessments to participants in the Case Management system while also assisting the participant through the interview/hiring process, completion of orientation/onboarding/required trainings, and regular worksite visits.Conducts employment assessments and meets with interested participants to learn about their career interests, work history, education, training, job skills and long-term goals. Regularly practices integrated case management by coordinating meetings with the participant and any other CITC Case Manager assigned to the case to develop a plan to move the participant towards their goal(s).Notifies interested job seekers and CITC staff of any current and open SWE opportunities, and describes job duties and responsibilities, safety and work habits, pay scale, and other pertinent information with the participant/staff.Maintains monthly contact with placements on a regular basis with both the participant and the worksite supervisor to update the participant’s file and document progress, challenges, or concerns.Reviews all internal referral files for completion and accuracy before scheduling the first appointment to complete the employability assessment. Screens and refers participants to positions that match their interests and goals while providing support to those participants during their contract while also helping move the participant into unsubsidized employment.Acts as the point of contact for the SWE Participants.

  

Data Collection and Reporting:

Responsible for ongoing data collection on a continuous basis and for entering and maintaining data and files in the department’s systems for regular review by the Education and Training Manager.Maintains current and accurate list of active employers and their SWE vacancies.Completes timely and detailed participant case notes and data through the SWE systems to ensure program compliance. Prepares hiring documents and obtains all required signatures according to CITC’s Human Resources and Legal Departments.Collects, reviews and manages timecard approvals bi-weekly ensuring that any timecard or pay discrepancies are escalated to the worksite supervisor and the Education and Training Manager as soon as possible.

 

Support and Guidance:

Act as a point of contact for the SWE programs, addressing any concerns or needs during the placement and discussing issues regularly with the Education and Training Manager.Assist the Education and Training Manger with training new department staff on the SWE program and referral process. Maintains confidentiality according to regulations and procedures. Performs other related duties as assigned.

 

Key Partnerships:
 Establish and maintain communication networks with CITC programs, non-profit and for-profit agencies, regional Native and Village corporations, and other community employers. Attend outreach events to promote Alaska’s People services, recruit participants, and engage employers in the Apprenticeship, Internship, and Workforce Development programs.

 

Job Specifications:  

Excellent interpersonal skills and exhibit a professional manner in dealing with others. Demonstrated ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates. Excellent organizational, follow-up and detail-oriented skills.Ability to maintain accurate records and prepare and submit comprehensive reports. Ability to work independently, as well as with a team, with minimal supervision.Ability to make decisions that may involve thinking strategically, problem solving, and exercising good judgment.Ability to develop, organize and execute small and large events.Excellent oral and written communication/presentation skills, including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills. Understand CITC’s mission, vision and strategic focus areas and incorporate knowledge into daily activities.Strong knowledge of current and innovative workforce development strategies and apprentice and internship programs.Demonstrated knowledge of the Alaska Job Market.Knowledge of correct personnel recruitment procedures, interviewing techniques and referral methods.Demonstrated ability to respond to common inquiries or complaints from participants and/or employer partners or other members of the business community.Intermediate proficiency in computer skills and in systems needed for the role, including but not limited to CITC’s Case Management system, participant portal, web-based team workspaces, and Microsoft Office software products.Knowledge of Alaska Native and American Indian culture and/or community resources.

 

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

  

Minimum Qualifications:

Associate’s degree in Human Resources, Business, Education, Communication or a related field.  Relevant experience may substitute for educational requirement on a year-for-year basis.Two (2) years of progressive experience in workforce development or a related field.Continued employment status will be contingent upon completion of a satisfactory state and federal fingerprint criminal background check.Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.Valid Alaska driver’s license and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.

 

Preferred Qualifications: 

Two (2) years’ experience in an AK Native Corporation or AK Native Non-profit setting and/or organization serving AN/AI people.Two (2) years’ experience administering Subsidized Work Experience programs and fundingTwo (2) years’ experience administering, tracking and reporting on an registered apprenticeship

  

Physical Requirements:

Primarily works in an office setting, with extended periods of time at a desk and on a computer.

 

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.