Carol Stream, IL, 60188, USA
4 days ago
Support Specialist
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com . Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.   **JOB PURPOSE** The role of this position is to train customers, perform product demonstrations, and support sales with technical support for Topcon hardware and office products. **Responsibilities:** + Demonstrate and train customers on Topcon hardware, software, and workflows in the field. + Classroom training at Topcon Solutions Store facilities for large groups of people on Topcon hardware, software, and workflows. + Development of training material and guides for customers. + Providing phone support and troubleshooting issues for customers in the field. + Train other employees on Topcon hardware, software, and workflows. + Work closely with our Sales team to present customers with the best product solutions for their jobs and workflows. **Qualifications:** + Excellent interpersonal skills, effective speaking style, public presentation ability, positive attitude, and a professional image. + Proficiency in Microsoft Office products. + Experience with Topcon or competitor's hardware, software, and workflows is beneficial. + Land Surveying, construction layout, or construction technology-related experience is preferred. **Physical Requirements** + Teaching classes for 6-8 hours daily. + Able to lift 40 lbs. + Able to walk on rugged job sites and work outdoors in varying weather conditions. **Working Conditions** + Work is typically 50% indoors and 50% at outdoor job sites. + Travel and overnight travel are required to provide customer training. **Base Pay** _(_ _Salary Employee generally min to target_ _):_ Expected Base Pay Range: $80,000 to $105,000 Annualized The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule. **Benefits*** : Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process. *Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package. **EEO Statement:** We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. **We are Topcon (https://www.topconpositioning.com/) .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here (https://vimeo.com/344308498) .
Confirm your E-mail: Send Email