Kforce has a client in Lake Orion, MI that is seeking a Support Specialist. Essential Job Functions: * In this role, the Support Specialist will provide on-site and remote end user support with focus on: Client satisfaction; Service delivery quality; Technical excellence * Perform end user support primarily relating to the desktop and Mobile communications * Perform entry level network diagnostics and repairs as directed * Assist with the Proactive maintenance, documentation, and testing of client network environments as directed through a combination of scheduled onsite and remote work using prescribed checklists * Develop Subject Matter Expertise in focused area(s) as local team, market and Regional needs dictate * Professionally document all work performed and submit accurate timecards on a daily basis * Assist other team member in maintaining accurate and up to date documentation of client's network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team * May at times work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects for our clients * Work with other team members to identify new revenue opportunities, primarily via projects * Respond to communications from team members within timelines established by company communications standards * Effective Utilization target of 95% * Timely escalation of issues that prevents the SS-I from performing the above job functions * May be required to participate in the on call rotation that may include off hours onsite visits