We are looking for driven individuals to join our support team in Frisco, TX as a Support Specialist. No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Our Support Specialists are looking to really grow into the proactive success space with our customers.

You'll support our global users on complex workflow and technical solutions while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics' business.

This is an opportunity to grow both personally and professionally as you learn the business skills and acumen to grow your career.

Please note, this will be a hybrid role based in Frisco, TX; you will have a locked in shift roster so you can plan your life with clarity and certainty.

In This Role:

You will be supporting veterinary customers all over the globe with high-quality email and phone customer service relating to the use of our practice management softwareYou will efficiently problem-solve and manage tickets until resolution.You will deliver scheduled support calls on specific features of the ezyVet product - upskilling yourself and our customers!You will learn to be a support specialist, trainer extraordinaire, and even a technical writing expert.You will be proactive to help build a higher level of service targeted to our Enterprise customer base.

What You Will Need to Succeed:

Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world!Passion, empathy, and resilience.Can-do attitude and willingness to be in the driver’s seat of your career.A passion for the tech or veterinary industry.Ability to form part of our Support roster that will include one weekend every 8-10 weeks.A thirst for helping businesses succeed - commerce, business, and economics majors do well here as do vet nurses and animal health-related backgrounds with a passion for technology. 

Why IDEXX:

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. 

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together. 

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. 

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