Support Services Technician 2 - Boston, MA Boston, MA, USA Req #3981 Thursday, February 13, 2025 At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations. Our dedicated teams craft solutions experienced by millions every day including: + Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA + Building the first fly pack broadcast system (https://onediversified.com/clients/fox-sports-jewel-event-broadcast-system/) transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world + Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis (https://onediversified.com/clients/vornado-marriott-digital-billboard/) LED Display in Times Square, NY + Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com (https://onediversified.com/eivind-sandstrand-vp-innovation-consulting-digital-solutions/) and follow us on LinkedIn (https://www.linkedin.com/company/diversified-/) and Twitter (https://twitter.com/diversifiedus) . What part will you play? The ideal applicant is looking to join an industry leading audio-visual employer, Diversified, and work at one of the world’s leading innovative healthcare companies. A career and resume building opportunity. The Service Support Technician is a highly visible point of contact between the client and Diversified. Working closely with our onsite team and our Service Delivery Manager you will hold multiple responsibilities, similar to project administration, inventory management while maintaining hands on skills working with our team who are responsible for onsite maintenance and support of AV equipment while performing white glove executive and event meeting management in a mostly Zoom/Teams/Crestron environment. Prior corporate or high-level event management experience is a plus. Work would be performed onsite daily at client located in Boston MA. Prior experience in onsite corporate AV management, field technician, project administrator would be a plus. Must be professional in dress and communication skills. You will be a key member of a Global AV team gaining experience in all facets of Corporate AV skills. This is a full-time permanent position with Diversified. What will you be doing? + Provide customers with an elevated level of AV, Broadcast and UC support. + Develop an on-going customer relationship, resulting in future customer loyalty. + Manage inventory flow for onsite project teams and work with design teams to ensure all client rooms and systems are operating in an optimum fashion. + Troubleshoot system issues to determine and find resolutions, ability to use a wide range of test equipment to troubleshoot, verify and document performance. + Escalate issues for further support through Global Service Center Agents, Field Service colleagues and ultimately internal Engineering and/or Manufacturers as necessary. + Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues) + Leverage service ticket system and Global Service Center partners to track all time including travel (to and from), troubleshooting actions, next step actions, recommendations and/or resolution. Complexity: This level of technician will be responsible for performing tasks on client's job sites with assistance from AV team and Diversified support. This position may be responsible for the coordination with clients, other internal tech ops employees, contractors, and subcontractors. This position requires a wide range of technical and people skills to perform successfully. Decision Making Authority: This position requires good diplomacy in working with our clients and other key stakeholders on the job sites. The Global Services Onsite Service Support Technician reports internally to client audio visual managers and Diversified's Service Delivery Manager. What do we require from you? + Familiarity with a wide range of audio, video and networking equipment + Possess basic to advanced networking skills. + Good verbal communication skills and good customer service skills + Ability to diagnose, troubleshoot and resolve technical problems. To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com . Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com . Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Other details + Job Family Customer and Product Support + Job Function Client Support + Pay Type Hourly + Min Hiring Rate $29.00 + Max Hiring Rate $41.70 + Boston, MA, USA <