Job SummaryProvides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental Services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance.  Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope.

Essential Functions

Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards.  Makes suggestions for change and provides input into policies, procedures, and goals.Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.Assists in the development / data collection / analysis / action plan related to area of responsibility.Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.Performs other duties as assigned.

Qualifications

Required

High School diploma or equivalent3 years of related experience in one or more of the service lines that will be managed2 years of relevant leadership experience1 year of customer service experience

Preferred

Associate's degree or equivalent

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 50 lbsWaist to Waist > 5 lbs: Occasionally up to 50 lbsWaist to Chest (below shoulder) > 5 lbs: Seldom up to 35 lbsWaist to Overhead > 5 lbs: Seldom up to 25 lbsBilateral Carry > 5 lbs: Seldom up to 55 lbsUnilateral Carry > 5 lbs: Occasionally up to 10 lbsPushing Force > 5 lbs: Occasionally up to 10 lbsPulling Force > 5 lbs: Frequently up to 10 lbsSitting: SeldomStanding: FrequentlyWalking: FrequentlyForward Bend - Standing: FrequentlyForward Bend - Sitting: SeldomTrunk Rotation - Standing: OccasionallyTrunk Rotation - Sitting: OccasionallySquat: OccasionallySupine Lying: SeldomStair Climbing: SeldomLadder Climbing: SeldomCrawling / Kneeling: SeldomDriving: SeldomReach - Above Shoulder: OccasionallyReach - at Shoulder or Below: FrequentlyHandling: FrequentlyForceful Grip > 5 lbs: FrequentlyForceful Pinch > 2 lbs: FrequentlyFinger/Hand Dexterity: FrequentlyVisual Acuity ¹
[None = No; Seldom = Yes]: FrequentlyColor Vision (Ishihara) Test
[None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Hospitality Technician Pilot - Support Services

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Variable, normally 9:00 a.m. to 5:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

On-call weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.