Job Summary Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental Services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope. Essential Functions + Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals. + Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification . + Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. + Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues. + Assists in the development / data collection / analysis / action plan related to area of responsibility. + Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. + Performs other duties as assigned. Qualifications Required + High School diploma or equivalent + 3 years of related experience in one or more of the service lines that will be managed + 2 years of relevant leadership experience + 1 year of customer service experience Preferred + Associate's degree or equivalent Physical Demands + Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 50 lbs + Waist to Waist > 5 lbs: Occasionally up to 50 lbs + Waist to Chest (below shoulder) > 5 lbs: Seldom up to 35 lbs + Waist to Overhead > 5 lbs: Seldom up to 25 lbs + Bilateral Carry > 5 lbs: Seldom up to 55 lbs + Unilateral Carry > 5 lbs: Occasionally up to 10 lbs + Pushing Force > 5 lbs: Occasionally up to 10 lbs + Pulling Force > 5 lbs: Frequently up to 10 lbs + Sitting: Seldom + Standing: Frequently + Walking: Frequently + Forward Bend - Standing: Frequently + Forward Bend - Sitting: Seldom + Trunk Rotation - Standing: Occasionally + Trunk Rotation - Sitting: Occasionally + Squat: Occasionally + Supine Lying: Seldom + Stair Climbing: Seldom + Ladder Climbing: Seldom + Crawling / Kneeling: Seldom + Driving: Seldom + Reach - Above Shoulder: Occasionally + Reach - at Shoulder or Below: Frequently + Handling: Frequently + Forceful Grip > 5 lbs: Frequently + Forceful Pinch > 2 lbs: Frequently + Finger/Hand Dexterity: Frequently + Visual Acuity ¹[None = No; Seldom = Yes]: Frequently + Color Vision (Ishihara) Test[None = No; Seldom = Yes]: Seldom How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance + Traditional and Roth retirement options with service contribution and match savings + Eligibility for benefits is determined by employment type and status Primary Location SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids Department Name Hospitality Technician Pilot - Support Services Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work Variable, normally 9:00 a.m. to 5:30 p.m. Days Worked Monday to Friday Weekend Frequency On-call weekends CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.