Title:

Support Services Center Manager

Who We Are

KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.

This project will provide the Customer with a consolidated Support Services Center as the focal point to receive, plan, program, allocate resources, schedule, document, reserve/Issue and communicate requirements for Work Orders. 

Who You Are

KBR is in search of a skilled Support Services Center (SSC) Manager to manage the Government site work order management process.  You will manage a team of specialists, focusing on operational effectiveness, maintenance, and repair of structures, systems and/or equipment. The ideal candidate will demonstrate strong communication skills, analytical acumen, an eye for detail, and a proven ability to make decisions and adhere to strict deadlines.

This is a 24x7 operation which requires provision of on-call support.  Your role transcends conventional limits, placing a premium on the solid availability of essential systems. It's imperative that these systems remain operational without interruption.  Your vigilant oversight and proactive maintenance strategies are the cornerstones of our commitment to delivering stellar customer service. 

This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space.  This position is expected to be onsite 100%.

What You’ll Do

In the role of Support Services Center Manager, your duties will include:

Direct the facilities' Work Order Management operations and repairs to include predictive and preventive maintenance including but not limited to structures, systems and/or equipmentServes as Service Order Manager for a project office performing maintenance and services onPlans, schedules, coordinates and administers Preventive Maintenance to prevent equipment deterioration, malfunction and failureResponds to Triage Fix reactive maintenance work orders to repair or replace an item that has failedTracks status of Work Orders and Job OrdersAssess Work Oder classification (Operational, Administrative, Support) and meet established priority response timesCategorize and manage Triage Fix and Job Order priorities (Emergency, Urgent, Routine) and meet established priority response timesManages personnel and subcontractors conducting maintenance and repair activitiesGathers, compiles, reviews and analyzes data related to facilitiesCoordinates pricing from outside vendors on material procurementsCoordinates with engineering/architectural firms performing facility work and advises and recommends on facility issuesEvaluates project bids for cost, quality and scheduleMonitors and inspects services/construction to ensure adherence to quality standards and project schedulesLeads operation, maintenance, repair and construction work teamsMay provide work directionCommunicating effectively with diverse teams, responding to questions, and solving a range of operational issues

Requirements

Possess an active Secret Security Clearance, or Host Nation NV-1 ClearanceA minimum of five (5) years of experience supporting projects of similar scope, size and complexityA minimum of two (2) consecutive years of supervisory experience in a Support Center related fieldKnowledge of process improvement modelsExperience providing high-quality customer serviceExperience managing help desk services and work order management systemsDemonstrated experience prioritizing daily/weekly/monthly work plansDemonstrated experience incorporating applicable environmental health and safety practices across responsible work areasExperience working in 24x7x365 operational environments requiring close coordination with mission operationsExperience integrating project schedulesProficient knowledge and experience in the use of project management concepts to manage items including, but not limited to project schedule, scope, cost, risk, and deliverables and related metrics

INCLUSION AND DIVERSITY AT KBR

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

We Deliver – Together.

BENEFITS

KBR offers a best-in-class total compensation and benefits package including a 401k plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We also support career advancement through professional training and development. Learn more about our benefits.

#SF

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.