Who are we?Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it’s not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.  We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.  Description:Resolve new and escalated incidentsOwn and track customer issues – record, track, and resolve in a timely manner using SalesForceConducts regular issue review meetings with key areas of development to ensure timely resolution for issues and communicate findings to customers.Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well formatted, and consistent with prior communicationsProactively seek to exceed customer expectations, leading to high customer satisfaction ratingsReview on-line support materials (FAQ's, white papers and knowledge base articles, etc.)Multi-task and manage multiple tickets simultaneouslyChampion customer issues internally & represent the company externallyThis position may involve alternative work hours including nights, weekends and company holidays