Support Engineer II
Belcan
#NowHiring #SupportEngineer
Job Title: Support Engineer II
Contract: 12 Months
Compensation: This position is offering a hourly rate range from $39 - $40 an hour.
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.
A Support Engineer II Job in Sunnyvale, CA is currently available through Belcan. In this role you help customers and other support engineers to solve difficult technical support problems and your team prioritize cases. If you are interested in this role, Apply Today!
Job Description:
This role is both challenging and rewarding. You work independently, handling enterprise technical support cases of all severities. You clarify the customer need, determine if there is a problem, evaluate their impact(s) or technical risk(s), and manage their expectations for resolution appropriately. You help customers and other support engineers to solve difficult technical support problems and your team prioritize cases. You know how to propose workarounds during times of crisis to get customers working again. You escalate when issues become critical or complex. You may perform oncall, onsite support, or coordinate critical conference calls. You will become an SME in one or more products or services and handle escalations related to those services. You understand the architecture (at a high-level), operational parameters, and troubleshooting techniques. You assess customer technical practices related to these services for development, design, and operations.
You know when the right action is to replicate workloads to best serve or guide a customer. You understand the risk/opportunities with various implementations and help customers make the right trade-offs (e.g., creation
of downstream bottlenecks, managed vs. unmanaged services, etc.). You help your customer optimize their use of Client product and service support tools and adopt best practices (e.g., data security, fault tolerance, performance, etc.). You learn new technologies as they emerge.
Basic qualifications:
Bachelor"s degree in engineering, computer, or a related technical field
3+ years relevant in troubleshooting, developing and testing of electronic products and related services for enterprise customers.
Understands the architecture and operational parameters to effectively handle escalations.
Able to learn new technologies as they emerge.
Understands how technologies interact, such as WiFi, BT, Android/iOS apps, web services, and APIs.
Sees patterns. Able to make connections to improve systems and their operational efficiency.
Knows what solutions exist elsewhere and how they can be connected.
Knows how to assess technical practices for development, design, and operations and works with customer(s) to recommend the right methods for effective service operations.
Able to build workarounds during times of crisis to get customers working again.
Preferred qualifications:
Proven technical experience in development, testing and implementation of large scale, complex technology projects.
Working knowledge using Microsoft Office suite, and software for technical document writing. Proven record of training and coaching junior support team members.
Location: Sunnyvale, CA
Zip Code: 94089
Keyword"s: #Sunnyvalejobs; #SupportEngineerjobs;
Start Date: Right Away
#ZR
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
Job Title: Support Engineer II
Contract: 12 Months
Compensation: This position is offering a hourly rate range from $39 - $40 an hour.
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.
A Support Engineer II Job in Sunnyvale, CA is currently available through Belcan. In this role you help customers and other support engineers to solve difficult technical support problems and your team prioritize cases. If you are interested in this role, Apply Today!
Job Description:
This role is both challenging and rewarding. You work independently, handling enterprise technical support cases of all severities. You clarify the customer need, determine if there is a problem, evaluate their impact(s) or technical risk(s), and manage their expectations for resolution appropriately. You help customers and other support engineers to solve difficult technical support problems and your team prioritize cases. You know how to propose workarounds during times of crisis to get customers working again. You escalate when issues become critical or complex. You may perform oncall, onsite support, or coordinate critical conference calls. You will become an SME in one or more products or services and handle escalations related to those services. You understand the architecture (at a high-level), operational parameters, and troubleshooting techniques. You assess customer technical practices related to these services for development, design, and operations.
You know when the right action is to replicate workloads to best serve or guide a customer. You understand the risk/opportunities with various implementations and help customers make the right trade-offs (e.g., creation
of downstream bottlenecks, managed vs. unmanaged services, etc.). You help your customer optimize their use of Client product and service support tools and adopt best practices (e.g., data security, fault tolerance, performance, etc.). You learn new technologies as they emerge.
Basic qualifications:
Bachelor"s degree in engineering, computer, or a related technical field
3+ years relevant in troubleshooting, developing and testing of electronic products and related services for enterprise customers.
Understands the architecture and operational parameters to effectively handle escalations.
Able to learn new technologies as they emerge.
Understands how technologies interact, such as WiFi, BT, Android/iOS apps, web services, and APIs.
Sees patterns. Able to make connections to improve systems and their operational efficiency.
Knows what solutions exist elsewhere and how they can be connected.
Knows how to assess technical practices for development, design, and operations and works with customer(s) to recommend the right methods for effective service operations.
Able to build workarounds during times of crisis to get customers working again.
Preferred qualifications:
Proven technical experience in development, testing and implementation of large scale, complex technology projects.
Working knowledge using Microsoft Office suite, and software for technical document writing. Proven record of training and coaching junior support team members.
Location: Sunnyvale, CA
Zip Code: 94089
Keyword"s: #Sunnyvalejobs; #SupportEngineerjobs;
Start Date: Right Away
#ZR
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
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