Summary

The Support Engineer 1 will provide frontline IT support and assistance in managing technology assets. This role combines technical troubleshooting, customer service, and administrative support to ensure smooth IT operations and efficient asset management

This is a full-time in office role, Monday-Friday. The location is Englewood, CO.

Primary Job Responsibilities

Provide first-level technical support for hardware, software, and network issues.

Respond to service desk tickets, emails, and phone requests promptly and professionally.

Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripherals.

Assist users with login issues, application errors, and basic networking problems.

Document solutions and maintain accurate records of support activities.

Assist with imaging, configuration, and deployment of laptops and desktops.

Assist in tracking and managing IT assets, including inventory updates, equipment checkouts, and returns.

Maintain asset databases with procurement, tagging, and deployment of new devices.

Maintain asset databases, ensuring data accuracy and completeness.

Help in disposing of obsolete or damaged equipment following company policies.

Perform regular audits of equipment and software to ensure compliance with licensing and security policies.

Deliver exceptional customer service by maintaining a positive, patient, and professional demeanor in all interactions.

Communicate technical information clearly and effectively to non-technical users.

Follow up with users to ensure their issues are fully resolved and that they are satisfied with the support provided.

Manage customer expectations by providing accurate timelines for issue resolution and keeping them informed of progress.

Actively listen to user concerns, empathize with their needs, and strive to provide timely and effective solutions.

Handle escalations with grace, ensuring that unresolved issues are promptly referred to higher-level support when necessary.

Management Responsibilities

Not applicable

Scope

Decision Impact: Individual

Department Responsibility: None

Budgetary Responsibility: No

Direct Reports: No

Indirect Reports: No

Physical Requirements: Involves standing and/or movement, the ability to exert minimal force of up to 10 pounds to carry, lift, push, pull and otherwise move objects

Required Experience

Basic understanding of Windows and macOS operating systems.

Familiarity with Microsoft Office Suite, Active Directory, and remote desktop tools.

Familiarity with SCCM or similar product for imaging and software delivery.

Strong problem-solving skills with the ability to work independently and within a team.

Excellent communication and interpersonal skills.

Strong organizational skills with attention to detail, particularly in asset tracking.

Ability to work independently in a quiet environment.

Ability to lift and move equipment up to 50 lbs.

Required Skills/Knowledge

Education: High school diploma or equivalent; an associate degree in IT or a related field is preferred.

Experience: 1+ years of experience in desktop support or a related IT support role.

Certifications: CompTIA A+, or equivalent certifications are a plus.

This is an in-office position.

Pay Range: $60,000 - $65,000

This position is also eligible for an annual bonus based on successful completion of defined performance objectives.

#LI-JT1

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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