With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. This role will be providing technical support for Security and Compliance products, as well as contributing to the creation of new support processes and readiness for new Microsoft Security products. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** Response and Resolution + You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness + You participate in communities with peer delivery roles. + You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness. Product/Process Improvement + You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements **Qualifications** Required Qualifications: 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience + Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security concepts, Defender for Cloud and Sentinel + Customer facing experience + Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments + Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Experience in one or more of these areas desirable + Experience with Linux + Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level). + Containers + Vulnerability Assessment Language Qualification Portuguese OR Spanish Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .