Description About the GEIST Team: Are you looking to innovate within a global organization that’s redefining the customer experience? The Global Engineering Insights & Software Tools (GEIST) team is a key player in shaping the growth and scalability of Amazon’s building network. GEIST drives disruptive solutions that support a wide range of engineering services across Amazon’s portfolio. We are searching for a motivated Support Engineer to join our Engineering Services . This role will focus on building scalable software tools and global web applications to enhance engineering and business operations. If you’re passionate about customer obsession, automation, observability, and creating resilient systems, this is a unique opportunity to impact the end-to-end development process of critical tools that empower Amazon’s Global Engineering Services (GES) to establish production support. Expecting the candidate to have a strong understanding of system design, with experience implementing automated solutions across various applications. Thrive in fast-paced environments and embrace the opportunity to work with innovative technologies and diverse customer needs. Experience in driving improvements, supporting scalable systems, and enhancing customer experiences through automation and innovation. Key job responsibilities Job responsibilities - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in Java and C+- Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Digital products or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill sets A day in the life Key job responsibilities On a typical day engineers might dive deep into understanding the root cause of customer issue, investigate why a metric is trending the wrong way, consult with top engineers at Amazon, or discuss radical new approaches to automate operational issues. About the team Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust Mentorship& Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Basic Qualifications - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems Preferred Qualifications - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.