From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.   

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.   

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.  

 We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.  

MRI Software is currently seeking a First Line Support Analyst. This is an ideal position for somebody who has a customer service background looking to take the next step, who is eager to learn, and a positive attitude.

Responsible for first line support on our busy helpdesk, triaging cases logged by clients on our online portal. Experience in customer service and effective time management are essential.

As a First Line Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues. You will be responsible for triaging new support cases raised by our customers on our online portal, ensuring that we have all the information required to investigate their case. Once triaged, you will provide a first response on the case and request any missing information. You will identify if it is a case that first line support can resolve, or if it needs moving to second line support.

You will be working UK hours, 08:30 to 17:00 or 09:00 to 17:30, Monday to Friday.

Training on our software will be provided.

Requirements:

Logical thinkingProblem solving skillsProfessional communication skillsUnderstanding of Microsoft Office products  Customer service skills

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.  Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  Invest in our competitive Personal Pension plan and help set you up for your future.  Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).   Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!Income Protection Plans give you the peace of mind you deserve.   Further your professional development and growth with our generous Tuition Reimbursement Schemes.  Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!