Hire Resolve’s client is looking for a Support Analyst to join their team. The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications in the Operations Applications suite. Support includes analyzing enhancements and responding to production issues and outages related to the application in a timely manner.
Responsibilities:
Support and maintain applications within the scope of the position
Comply with standard processes and procedures
Diagnose and analyse problems in a timely and professional manner
Execute tasks assigned by team leader or via service requests assigned to team
Monitor all production application components to ensure high availability and meet or exceed client expectation
Contact development teams to assist in incident resolution in relation to system alerts
Maintaining relationships with key strategic partners and customers
Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
High degree of initiative, mature judgment, and discretion
Good communication and organizational skills
Excellent attention to detail and admin skills
Excellent data capturing skills
Ability to conduct and direct research into IT issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
Requirements:
Relevant qualification or related experience advantageous
General knowledge of software development lifecycle advantageous
An understanding of/the ability to read and debug code advantageous
An understanding of different message formats advantageous
Benefits:
Highly competitive salary for this role based on experience. You can also visit the Hire Resolve website: hireresolve.co.za or email us: itcareers@hireresolve.za.comWe will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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