Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide — making the impossible happen every single day.

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

At Nike, the EMEA Marketplace Supply Chain team takes pride in serving the consumer in the connected marketplace – whether they shop at one of our retail partners, in a Nike store or online. We are relentlessly elevating our strategy and driving improvement in our supply chain operations to reach a more premium service level for our consumer.

We want to serve consumers better by enabling a clean marketplace (new products outlook in the marketplace stores). This role is working with the wider Supply Chain team across EMEA and in collaboration with Nike cross-functional teams and Carrier Networks, ensuring return orders from our partners are processed and credited in a timely manner, with continuous focus on process improvement.

WHO WE ARE LOOKING FOR

Supply Chain, Returns Specialist, EMEA -  always starts with the consumer in mind, manages the execution of a reverse flow and optimizes service and satisfaction. This role ensures a flawless and compliant way of processing the returns within the assigned portfolio of accounts of the Returns Specialist, while working with cross-functional stakeholders (internally and externally) to perform the needed actions to get the products back to the Nike warehouse and credit the customers. The Returns Specialist has a deep understanding of the business operations and, as a subject matter expert, advises on supply chain solutions and new capabilities, and works on capability transition.

WHAT YOU WILL WORK ON

Process incoming Return Requests from our Wholesale and Partner accountsDocument requests and follow up with appropriate parties in alignment with audit controlsActively solve discrepancies in any of the return requests, analyzing the different steps within the supply chain and obtain an investigation with the cross-functional stakeholdersCoordinate the Returns Request with Nike Logistics Facilities & CarriersFollow up and provide feedback towards accounts on their adherence to our Returns PolicySupport your accounts and your team in delivering on targeted KPI’sAnalysis on returns data and define appropriate actions to ensure smooth process flowEnable outstanding results by taking the right Return Management decisions and optimize the processImplement new process flows according to the marketplace evolution and the Nike strategy

WHO YOU WILL WORK WITH

You will work in te Returns team, in a cross-functional and agile environment that spans across EMEA and services the MPU’s operational business needs. You will partner closely with Marketplace Supply Chain, Finance, Sales and Customer Finance teams, and will connect daily with your customers, carrier network and Nike’s logistics teams. You will assist the Returns Capability team on new capabilities and efficient processes.

WHAT YOU BRING

Supply Chain Planning & Operations ExpertisePreferred knowledge and experience in the Reverse Logistics flow (Post-Season/Returns SC processes)Experience in working with cross-functional teams and stakeholders to drive a best-in-class customer serviceExcellent verbal and written communicationAbility to work with SLA’s and keeping track of set KPI’s for the customers under your responsibilityStrong analytical skills and process improvement mindsetDigital literacy: MS office, advanced Excel, SAP, Cognos, Tableau, Alteryx

#LI-EMEA 

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.