Summary To find additional information on "What Is DHA" and to view and/or apply to current DHA opportunities listed on Air Force Civilian Service's "Direct Hire Job Board", please click here. In this position you will apply expert knowledge to envision, design, develop and oversee the strategic operations, support, and business process improvement of the organization's Cyberspace Service Management Office. Responsibilities For additional information on direct hire opportunities with the Air Force please click here. Performs supervisory, personnel management responsibilities for the organization's Cyberspace Service Management Office. Directs the teams in research, analysis, interpretation, and application of applicable federal, DoD, AF, and local regulations, instructions, manuals, technical orders, and standards, e.g., Information Technology Infrastructure Library (ITIL), and development of cyberspace strategies, solutions, and procedures that comply with current guidance in order to acquire and implement IT systems that meet customers' emerging mission requirements. Leads and manages the Squadron's Cyberspace Change and Configuration Management Office (CCCMO) which includes supporting Requirements Management, Procurement Management, Change Management, Configuration Management, Life Cycle Management, Project Management, Agreements Management, and Service Management. Interprets and applies industry standards, e.g., Information Technology Infrastructure Library (ITIL) and adapts DoD and AF guidelines to resolve complex and/or intricate issues and problems. Supervise work center teams; Plans and Agreements, Customer Relationship Management and Configuration Management Oversee the effective execution of all work center activities, and the timely completion of all assigned tasks and projects. Manage and coordinate the various unit plans, agreements, configuration management and customer collaboration programs, provide updates, metrics, reports, and presentation to unit leadership. Manage the unit's configuration management services and database, moderate the various Information Technology Review Boards. Work independently, lead, and assist in the execution and timely, effective completion of high-visibility tasks, projects, and presentations. Requirements Conditions of Employment Qualifications For additional information on direct hire opportunities with the Air Force please click here. In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management positions located here SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower broadband NH-02, equivalent to the next to lower grade GS-11 or equivalent in the Federal Service. Specialized experience must include knowledge of CM Program plans, policies, standard operating procedures, and concepts of operations to include roles, responsibilities, methods and processes. Along with knowledge of mission, objectives, terminology, management practices, IT infrastructure, data sources, data flow and interactions of existing systems KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Strong ability to lead, manage, supervise, structure assignments, prioritize, and assess subordinate workload capacity. Expert knowledge in defining and assessing quality, timeliness, and accuracy of workforce assignments. Ability to review organizational structures, processes, systems, and position requirements to ensure mission alignment. Ability to initiate and advocate appropriate corrective and/or adverse action for performance or conduct. Strong skills in interpreting and applying security and safety standards. Strong ability to maintain good working relations among subordinates, peers, and leadership. Expert skill in mentoring, coaching, training, planning and requirements management oversight, team building, and team development of subordinate personnel. Strong ability to communicate effectively with a broad range of personnel both orally and in writing. Expert knowledge in providing effective feedback, performance appraisals, recognition using honorary and monetary awards. Expert ability to plan and organize work, manage work center resources, coordinate between various technical and administrative disciplines, and coordinate with other DoD, Air Force, and Federal agencies in order to complete complex projects/tasks. Expert knowledge and skills in identifying, developing, documenting, and managing IT requirements specific to policies, agreements, service levels, etc. Broad knowledge of EAFB mission, objectives, terminology, management practices, IT infrastructure, data sources, data flow and interactions of existing systems. Strong ability to think critically and strategically, work independently, interact with senior leaders and stakeholders to identify IT requirements and develop timely, effective solutions. Strong ability to apply knowledge of current information technology trends and practices to produce effective technical policies, plans, and agreements. Expert ability to research, analyze, interpret and apply rules, regulations and procedures to a variety of complex information technology issues. Desired Skills: Knowledge of Configuration Management and Customer Relationship Management methodologies and processes. Excellent writing, editing, and proofreading skills. Ability to create and edit original content for a variety of tasks/projects. Ability to brainstorm ideas, develop concepts, and articulate results in a clear and concise manner. Ability to research, gather, and consolidate take complex information into various media (i.e., documents, point papers, memos, briefs, presentations, brochures, tri-folds, etc.) and present in a manner that's easy to understand, informative, and assists leadership in unit management and decision making. Strong ability to lead, manage, supervise, structure assignments, prioritize, and assess subordinate workload capacity. Expert knowledge in defining and assessing quality, timeliness, and accuracy of workforce assignments. Ability to review organizational structures, processes, systems, and position requirements to ensure mission alignment. Ability to initiate and advocate appropriate corrective and/or adverse action for performance or conduct. Strong skills in interpreting and applying security and safety standards. Strong ability to maintain good working relations among subordinates, peers, and leadership. Expert skill in mentoring, coaching, training, planning and requirements management oversight, team building, and team development of subordinate personnel. Strong ability to communicate effectively with a broad range of personnel both orally and in writing. Expert knowledge in providing effective feedback, performance appraisals, recognition using honorary and monetary awards. Expert ability to plan and organize work, manage work center resources, coordinate between various technical and administrative disciplines, and coordinate with other DoD, Air Force, and Federal agencies in order to complete complex projects/tasks. Expert knowledge and skills in identifying, developing, documenting, and managing IT requirements specific to policies, agreements, service levels, etc. Strong ability to apply knowledge of current information technology trends and practices to produce effective technical policies, plans, and agreements. Expert ability to research, analyze, interpret and apply rules, regulations and procedures to a variety of complex information technology issues. Education Additional Information Air Force Civilian Service Employment Benefits: Paid Time Off: 11 Federal Holidays off per year Vacation time (Annual Leave) accumulates based on length of employment. Starts at 13 days (104 hours) per year and up to 26 days (208 hours) per year 13 sick days per year (104 hours) Retirement: Pension: Federal Employees Retirement System (FERS) 401K: Thrift Savings Plan (TSP) available with up to 5% agency matching Health & Wellness: Various Medical, Dental & Vision packages to choose from for entire family Flexible Spending Account Federal Long Term Care Insurance, and Life & Disability Insurance Work/Life Balance: Family and Medical Leave Act Employee Assistance Program (EAP) Flexible Work Arrangements (dependent on position) Career Development: Tuition Assistance & Professional Development opportunities Career enhancement and promotion opportunities To learn more about our benefits, please check out the AFTC Benefits Trifold at https://simplebooklet.com/230809aftcbenefitstrifold\_v5\_. Federal Resume Tips: https://afciviliancareers.com/PDF/FederalResumeWriting.pdf https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/ Office of Personnel Management (OPM) Classification & Qualifications for Federal Government Employees: https://www.opm.gov/policy-data-oversight/classification-qualifications/ To receive additional information about current and future job openings with Air Force Civilian Service, please register at www.AFciviliancareers.com and click "Subscribe" in the top right corner. Please visit the Air Force Test Center job board to view other career opportunities: https://www.aftc.af.mil/About-Us/Jobs/