Summary This position is located in the Headquarters (HQ), Defense Commissary Agency (DeCA), Information Technology Group, Technology Enhancement Directorate, Customer Support Services Division, Enterprise Service Branch. Responsibilities Translates over-arching business goals into specific objectives, assigns work to subordinates based on priorities, and ensures the accomplishment of mission and functions. Explains performance expectations to employees, provides regular feedback and ensures consistency and equity in rating techniques. Responsible for overseeing hands-on Information Technology (IT) customer support services to area/field offices throughout the Defense Commissary Agency (DeCA). Responsible for managing all aspects of the lifecycle management program including the on-site installation, repair, maintenance, and testing of all IT hardware, software and peripherals. Read the entire announcement before starting the application process. Requirements Conditions of Employment Qualifications You must meet the Office of Personnel Management (OPM) qualifications for series 2210 and additional requirements by the announcement closing date. Experience: One (1) year of specialized experience equivalent to the GS-12 grade level. Experience can be under other Federal service pay systems, private sector, or military. Examples of qualifying experience include: Develop long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems vulnerabilities. Develops specifications for proposals for the procurement of new and/or revised Information Technology (IT) solutions or services. Manages all aspects of the lifecycle management program including the on-site installation, repair, maintenance, and testing of all IT hardware, software and peripherals. Assigns work to subordinates based on priorities, and ensures the accomplishment of mission and functions. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Information Technology Customer Support IT Life Cycle Management (CUSTSPT) IT Policy and Planning (PLCYPLN) Minimum Qualifications GS-13 Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precaution Recruitment/Relocation Incentives Offered: No Telework eligible:??????? Yes - as determined by the agency policy Remote work eligible: ??????? No Education You may not use education to qualify for this position. Additional Information Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service. Upon first appointment to a civilian position in the Federal government, you are entitled only to the lowest step (Step 1) of the grade for which selected. The display of a salary range on this announcement does not suggest or convey an entitlement to a higher rate of pay. The minimum age requirement is generally 18 years. Employing those under 18 may be possible under certain circumstances. If under 18 years of age, ensure you provide documentation showing how you are eligible. Applicants with financial difficulty are not automatically removed from consideration. Selectees are required to complete an online onboarding process. Retired military service members cannot be appointed to a Department of Defense (DoD) civilian position within 180 days of their retirement date. 5 United States Code 3326. PCS Is Not Authorized. In accordance with the requirements defined in DOD 8570.01 -M, this is a Cybersecurity Workforce position, Information Assurance Management (IAM) Level II. Certification is required within twelve (12) months of the incumbent beginning employment in this position if not fully qualified and certified before hiring. This position requires the Foundational DAWIA certification in Engineering and Technical Management. Certification is required within twenty-four (24) months of the incumbent beginning employment in this position if not fully qualified and certified before hiring. This position must meet the position sensitivity requirements defined in DOD 5200.02, Personnel Security Program.. The following may result in a rating of ineligible. Ineligible applicants receive no consideration. Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete. Submitting encrypted documents or uploading Adobe portfolio documents. Submitting any document that contains a photo or image of you. Including social media links, inappropriate material or content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume. Overstating your qualifications and/or experience in your application materials or questionnaire responses. Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume.