Job Title : Supervisor Travel Claims Johannesburg
Sector Title : Insurance
Area : Johannesburg
APPLY FOR THIS JOB
To supervise and process travel and related policy claims according to the prescribed procedures and protocols
Key Performance Indicators
Documentation/logging of Travel cases
All cases are collated and logged accurately
Productivity as measured by number of cases assessed and compared to group norm
Assess and process between 15 to 20 claims per day depending on claim scenario
Undertaking of activities aimed at increasing personal competence
When the opportunity arises undertakes appropriate workrelated activities beyond laiddown tasks for the job with a view to increasing personal competence
Actively working to familiarise him/herself with Travel policy wordings and rules/ client benefits and service provider information
Take time during shift or arrange time with team leader during/after shift to review Travel policy wordings and rules/ client benefits and service provider information
Insure daily weekly and monthly capture targets are met also ensuring monthly follow up of claims are completed
Assess and captures all claims within 2 to 14 days dependant on client SLAs
Handling enquiries from service providers schemes and policy holders
Handing these enquiries within 48 hours and the escalating to Team Leader if the deadline cannot be met
Taking on of ad hoc assignments
Accepts all ad hoc assignments given to him/her meets deadlines agreed to
Requirements
Ability manage a team effectively
Minimum of 2 years working experience in short term or Travel claims
Working knowledge of Windows NT MS Office Lotus Notes
Analytical ability and problem solving skills
Ability to do manage time and tasks
Positive warm friendly approach
Ability to work independently
Emotionally stable and able to work under stress
Salary Market related
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful