We are currently seeking a Supervisor of Community Health Workers to serve in Johnston, Cumberland, and Harnett. 

This position will allow the successful candidate the ability to work remote 4 days of the week. The employee will also be required to come into the office closest to their home office location on certain days as approved by their supervisor. This position will require travel within the communities Alliance serves as needed.

The Supervisor of Community Health Workers provides support, supervision, and development for Community Health Workers. They provide direct observation of deliverables and monitoring of successful delivery through review of available reports.

Responsibilities & Duties

Supervise and Develop Staff 

Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce.   Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes, and workflows. Ensure employees have the needed tools and resources to achieve goals and ensure compliance with licensure, regulatory, and accreditation requirements. Actively establish and promote a positive, diverse, and inclusive working environment that builds trust.   Ensure all staff are treated with respect and dignity Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members. Work to resolve conflicts and disputes, ensuring that all participants are given a voice. Set goals for performance and deadlines in line with department and organization goals and vision. Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development. Cultivate and encourage efforts to expand cross-team collaboration and partnership.

Collaborate with Alliance Care Team and Provider Networks

Collaborate and coordinate care management support practice standards across all populations through routine consultation with Care Workers.  In addition, cross functional collaboration is expected among supervisors of all Care Management programs. Exercise conflict resolution skills to appropriately resolve issues with internal stakeholders, ensuring that all parties are given a voice

Collaborate with Providers and External Stakeholders

Develop strong working relationships with providers and external stakeholders by scheduling ongoing opportunities to share feedback and collaborate. Participate in local, regional, and state meetings as required. Exercise conflict resolution skills to appropriately resolve issues with providers and external stakeholders.

Make recommendations for Continuous Quality Improvement

Make recommendations to improve department procedures and increase operational efficiency. Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout Alliance.

Maintain Documentation

Maintain medical record compliance/quality Ensure timely documentation of Care Coordination activities as required by department policy and procedures. Monitor completion of documentation in all systems to ensure data is entered timely and accurately.   

Comply with Policies and Procedures, Processes, and Workflows

Adhere to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures

Knowledge, Skills, & Abilities required-

Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans Strong interpersonal and written/verbal communication skills essential, including conflict management and resolution. High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. Knowledge of and skilled in the use of Motivational Interviewing techniques Strong problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers.  Ability to understand macro and micro level planning, maintaining both the big picture and seeing that the details are covered.   Detail oriented, able to organize multiple tasks and priorities. Work activities quickly change according to mandated changes and changing priorities within the department. Must be able to change the focus of his/her activities to meet changing priorities.  Ability to organize multiple tasks and priorities. Ability to effectively manage projects from start to finish Ability to adapt and shift focus according to mandated changes and changing priorities within the department.   Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required Demonstrated ability to be flexible and adaptable to change. Ability to assess and conduct safe home visits  Knowledge of regulations and statutes specific to 1915(b) and (c) waiver services including licensure type required for facility-based services, and staffing and supervision requirements 

Minimum Requirements

Master’s degree and three (3) years of experience with the population served, 

or 

Bachelor’s degree in a Human Services or related field and five (5) years of experience with the population served

or

Graduation from an accredited nursing school and current NC registered nurse license and five (5) years of experience with the population served.

Special Requirements

Valid Driver's License NC Community Health Worker Certification within 12 months of hire; or NC Certified Peer Support Specialist; or National Certification in Family Peer Support

Salary Range

$66,240 to $84,456/Annually 

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. 

 An excellent fringe benefit package accompanies the salary, which includes:   

Medical, Dental, Vision, Life, Long Term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote options Paid time off including vacation, sick leave, holiday, management leave Dress flexibility