Accountabilities: + Develops local talent on sales operations; manage knowledge transfer from the US team to the local team as well as cross-skilling or training within the local team + Establishes key metrics to measure the team's performance and the development and effectiveness of operational processes + Collaborates with the US business unit stakeholders to ensure SLAs are established and exceeded + Constantly challenges the status quo, explores, and implements best practices in all aspects of sales operations and analytics + Documents all processes to ensure business continuity + Promotes and facilitates an organization of continuous process improvement + Attracts, recruits, and retains top talent; motivates and leads a high-performing sales operations team + Sets examples for staff in areas of personal character, commitment, organizational skills, and work habit + Adheres to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team Qualifications: + Must be a bachelor’s degree holder + Must have knowledge and experience in end-to-end sales operations work or any similar sales support work + Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams + Must have a keen eye for details and the ability to manage data with accuracy and completeness + Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization + Must be dynamic or capable of balancing multiple priorities in various work areas + Must be willing to work night shift + Intermediate to advance skills in MS Excel + Proficiency in MS Office suite and web-based applications + Familiarity in sales commission platform (nice-to-have) + Working knowledge in CRM platform or equivalent e.g. Oracle-based CRM, Salesforce Internal Hiring Requirements: + Must be in current role for 1 year + Must not have received any Disciplinary Action within the past 12 months + Must not have any Attendance and Punctuality issues in the past 12 months LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.