Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. 
  
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. 
  
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities:

Responsible for supervising vendor operations at assigned hub station. Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration. Outsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing and any additional outsourced services as directed. Responsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements. Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues. Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Supervises Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations. 

Serve as the on shift, single point supervisor for coordination between the Business Partners and Station Operations CenterManage and monitor Business Partner staffing levels, determine operational risk, and communicate and coordinate with other departments as requiredMonitor Business Partner performance in real time and discover opportunities in advanceInitiate and monitor ‘on shift’ Business Partner communications (Teams, WhatsApp, Emails) Manage phone and radio calls for all operational issuesEnsures Business Partners are setup in advance of all irregular operations, holdovers, overtime, hotels, transportation, and equipment. Coordinate with Business Partners during irregular operations; late aircraft, return to gate/fieldMonitor Business Partner delays and investigate as requiredGenerate real time reports with most up to date information. Assist in identifying trends and operational key points for overall improvement. Attend all required operational briefings/calls. Meet individual and station / system goalsServe as a subject matter expert on safety, service, and procedures. Complete all required regulatory and Company required documentation of activities. Participate in collateral projectsQualificationsWhat’s needed to succeed (Minimum Qualifications):High school diploma or equivalentMinimum of two years of experience in Airport Operations or related backgroundExperience in project management initiatives and working cross divisionally    Previous experience in a leadership role such as a team lead, service director or supervisor positionStrong sense of ownership, understands operations and how to translate knowledge to business goalsContinuous improvementCustomer FocusConflict resolution, accountability, teamwork, engagement/motivationSafety orientationPlanning/multi-taskingStrong written and oral communication skillsDecision making with an ability to leadProficient in IT systems and common software appropriate to work groupExperience leading and influencing a team and customer service experienceMust be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidaysMust possess a valid state-issued driver’s license, and acceptable driving recordMust NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptionsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Bachelor's degree or 4 years of relevant work experienceComputer skills including Microsoft Office (Outlook, Word, Excel)Experience leading Business PartnersExperience working in Airport Operations, including Customer Service, Ramp Service, Stations Operations Center or Business Office

Job Posting End Date: 3/31/2025

The base pay range for this role is $64,885.00 to $88,440.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.