Job Description

Job Summary 

The Supervisor, Health Information Management (HIM) is responsible for overseeing daily HIM operations and ensuring efficient workflow across core HIM functions, including record processing, deficiency management, and document imaging. This role supports the HIM Manager and/or Director and helps ensure compliance with federal, state, and accrediting body requirements. The Supervisor serves as a key resource for HIM staff, assists with performance improvement activities, and supports staff training and adherence to best practices. In the absence of the HIM Manager or Director, this role provides departmental leadership. 

Essential Functions

Oversees daily HIM operations, including chart processing, EHR work queues, deficiency tracking, unbilled account reviews, and release of information, ensuring timeliness and accuracy. Monitors HIM Key Performance Indicators (KPIs) and collaborates with leadership to develop action plans for areas not meeting performance standards. Supports HIM staff through education, training, and hands-on assistance with workflow processes and system tools. Maintains compliance with regulatory requirements and documentation standards, including HIPAA, CMS, and accrediting bodies such as The Joint Commission. Serves as the departmental lead in the absence of the HIM Manager and/or Director, ensuring continuity of operations. Assists with customer service needs, record completion monitoring, and resolution of physician-related documentation issues. Participates in quality assurance activities and collaborates on process improvement initiatives. Supports maintenance of the electronic medical record (EMR) and related systems, including document imaging and file management. Provides status updates to HIM leadership on departmental workflow and staffing, including resource needs or concerns. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Associate Degree in Health Information Management or a related field preferred 3-5 years of experience in Health Information Management or medical records, including experience with medical record workflows, documentation requirements, and EMR systems required 1-2 years of experience in a lead or supervisory role, including oversight of HIM staff, work queues, or record processing operations preferred

Knowledge, Skills and Abilities

Working knowledge of electronic medical record systems and HIM workflows. Familiarity with medical record retention, access, and compliance standards. Proficiency in Microsoft Word, Excel, and healthcare applications. Strong attention to detail and organizational skills. Ability to effectively lead and support a team in a dynamic environment.

Licenses and Certifications

RHIT - Registered Health Information Technician preferred

To apply, please email noe_villa@chs.net

INDNC