Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Summary:  

The Bankruptcy Supervisor will oversee a team of bankruptcy case managers and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines and other metrics, and also be responsible for all aspects of training and personnel management for the team. 

Responsibilities: 

Supervise a staff of multiple Bankruptcy Case Managers and /or AdministratorsDevelop and maintain up to date policies and proceduresIdentify areas for process improvement and help implement new processes as necessaryTraining of new hires on all systems of record, investor guidelines and industry standardsIdentify areas for process improvement and help implement new processes as necessaryTraining of team on new processes as implementedUse reporting to manage the team and makes changes to reporting as necessaryAll aspects of personnel management including coaching and annual reviewsAct as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issuesTrack and analyze departmental data and report on the activities of the teamAssist with attorney billing and invoice approvalAccept special tasks as necessary and assume responsibility for successfully achieving objectivesMust be able to make business decisions based on likelihood of recovery versus liability risks

Qualifications/Skills:  

3+ years of bankruptcy or mortgage service related experience required1-2 years of management experience preferredMust have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skillsMust be effective in multi-tasking and be goal orientedMust be able to work on a team or independently with minimal supervision 

Educational Requirements:  

Bachelors degree, paralegal certificate or equivalent work experience required

Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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