Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. 

Create what’s next with us. Let’s define tomorrow together. 

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. 

Key Responsibilities: Provide leadership and oversight of a work area and front-line employees in an operational environment Serve as subject matter expert on safety, service and procedures Focus on leading, developing the skills of employees, and engaging employees to deliver consistent and excellent customer service and an on-time quality productLead performance dialogues with employees to review metrics, performance boards and issues boardsSet expectations on performance standards and focus on addressing performance issues with the goal of changing co-worker behavior Supervise front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standardsSupervise the performance of a team taking actions to ensure daily goals are metAssess and delegate the appropriate work tasks to LeadsIdentify issues and engage in structured problem solving to assist front-line co-workers in accomplishing workAnalyze trends, review data points, and take actions to address any areas that need improvement - facilitate performance discussions with front-line colleagues to review data, performance boards, and issue boardsDevelop and implement standard work and continuous improvement processes Develop skills of front-line co-workers by providing regular coaching on performance, feedback and recognitionCommunicate effectively and efficiently to ensure priorities are understood and acted upon, with clear turnover for continuity across shiftsProvide technical guidance and interpret company guidelines and procedures and union agreements to assist employees in performing functional tasksConduct investigations into performance, safety (damages and injuries), complaints and other work issuesPartner with vendor leaders to define and address performance impacting shared goals and service delivery to United's customersParticipate in collateral projects

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What’s needed to succeed (Minimum Qualifications)

High School Diploma, GED or education equivalentExperience leading and influencing a team and customer service experienceStrong written and oral communication skillsStrong sense of ownership, understands operations and how to translate knowledge to business goalsConflict resolution, accountability, collaboration, engagement/motivationProficient in IT systems and common software appropriate to work group including Microsoft Office (Outlook, Word, Excel)Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidaysMust be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications)

Bachelor's Degree or relevant job experience will be equally consideredTwo (2) years of leadership experienceExperience leading Union employeesExperience working in Airport Operations, including Customer Service and Ramp ServiceFluent in Japanese (written and spoken)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.