Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key responsibilitiesFocus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelinesLead all aspects of and support the performance of a team, zone or cellSet expectations with front-line co-workers and gain their dedication to act in accordance with Company guidelines and union agreementsEngage front-line co-workers to deliver excellent customer service and a timely quality product – for example, participate in briefings, and develop team communicationsIdentify issues and engage in structured problem solving to assist front-line co-workers in accomplishing workConduct trend analyses, review turn compliance index statistics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boardsDevelop and implement standard work and continuous improvement processesSet expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and productDevelop skills of front-line co-workers by coaching on performance, as it relates to customer service and productsProvide technical mentorship and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistentlyIdentify, address and issue appropriate and timely corrective action in accordance with working together guidelinesConduct “routine” investigations, as appropriate, into performance, safety (damages and injuries) complaints and other work issuesParticipate in peer, safety and accident review boardsConfront and address inappropriate behavior and performance issues with specific feedbackComplete all mandated regulatory and Company required documentation of activitiesDocument performance issues into case management systemAttend division/unit/group meetingsParticipate on collateral projectsQualificationsWhat’s needed to succeed (Minimum Qualification) High School Diploma, GED or education equivalent.Experience leading and influencing a team and customer service experienceStrong written and oral communication skillsConflict resolution and decision making, with the ability to leadExperience collaborating and working alongside Union personnelProficient in IT systems and common software appropriate to work groupEye For Business/Continuous ImprovementCustomer FocusTeamworkSafety orientationPlanning/multi-taskingMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an integral function of the positionWhat will help you propel from the pack (Preferred Qualifications):BA/BS Degree Airport Operations experienceComputer skills including Microsoft Office (Outlook, Word, Excel)Experience leading Union personnel a plus.Experience working in Airport Operations.United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform vital and critical job functions. Please contact JobAccommodations@united.com to request accommodation.
The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.