Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Achieves goals through the work of others. + Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees. + Requires broad technical expertise and company/industry knowledge. + Accountable for functional, operational and/or program management. + Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for three or more employees. **Responsibility Statements:** + Manages and coaches a team of Workforce Management (WFM) employees on performance, quality and output. + Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met in accordance with businessneeds. + Directs teams on the use and application of WFM standards & tools to support operational business. + Establishes development goals and works with the WFM employees on a roadmap to achieve them. + Monitors the qualitative and quantitative work product produced by the team including planning, traffic control, real timeanalysis and scheduling. + Ensures completion of mandatory WFM training & knowledge verification. + Implements and manages employee adherence to WFM standards and processes. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._