In an environment of continuous quality improvement, the Supervisor, Revenue Cycle - Patient Financial Services manages the daily operations of billing and collection services and leads the enterprise in maintaining the integrity of billing and collection activities including knowledge of, and compliance with, applicable law, rules, and regulations.  The Supervisor will assist the Director with operations of all Patient Financial functions and serve as the liaison between various departments within the Memorial Health System.  Implementing strategies and tactics that will develop and continually enhance the department will be a high priority. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

 

Job Functions:

Establish, implement, and complete action plan tasks to increase net revenue performance, improve Accounts Receivable turnover, reduce Accounts Receivable aging, and improve First Pass Denial Resolution Rate. Establish annual goals consistent with achieving high staff engagement and effective management of the hospital's billing and collection practices, including the rural health clinics. Validate that staff are aware of performance targets and understand their individual roles in meeting targets. Implement practices that maximize productivity and minimize staffing variances from budget. Collaborates with the Director to develop and update workflows to improve processes and financial outcomes. Supports innovation and evaluates opportunities to implement AI to improve process workflows.  Review patient accounting systems for opportunities to improve performance and efficiency. Develop and update workflows as needed to improve processes and outcomes. Communicate and collaborate with IT on any limitations to add to future development lists, system initiatives, and functionality requests. Implements and validates standard work to ensure productivity and quality expectations are met and staffing variances from the budget are minimized. Develops and implements strategies to improve the work culture, including comprehensive training, employee development, employee engagement, employee empowerment, and provision of required resources. Develop strong inter-departmental relations through open communication and collaboration. Actively participates on committees to achieve efficiencies and desired outcomes; completes key activities on action plans (operating processes, policies, and procedures, denial prevention, revenue enhancements, supply utilization, personnel, etc.) and monitors success. Promotes a culture of customer service and patient-centric processes, operations, and care, liaising between Revenue Cycle teams, other hospital departments, and vendor partners. Implements clear, accurate, and actionable key performance indicators. Manages departmental staff toward achieving top-decile performance and provides weekly status updates on goal performance. Plans and develops policies and procedures to improve services and operations. Completes and conducts mid-year and annual employee performance evaluations based on direct observation of their employee’s job performance. Maintains records/logs on staff annual competencies, education, orientation, absenteeism, etc., and assures compliance with system, personnel, and other appropriate policies and standards. Interview, hire, orient, supervise, develop, evaluate, and retain staff in conjunction with the Director. Has the authority and responsibility to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, discipline, direct, or recommend such actions by using independent judgment. Plan and implement strategies to attract talent, promote effective recruitment, retention, and development of diverse work teams. Granted authority to perform supervisory duties and are held accountable for performing such duties. Travels between assigned sites as needed to meet job expectations. Collaborates with the Revenue Cycle Supervisors on developing formal and informal competency-based orientation and ongoing cross-functional education programs to meet the identified needs of the staff. Assumes all other duties and responsibilities, as necessary.

Supervisor, Self-Pay Operations, (Self-Pay and Financial Assistance) Additional Essential Functions:

Provides daily management and oversight of the designated Self-Pay operations: self-pay, financial assistance, and bad debt processes. Supports Service Excellence process and attends weekly meetings with Service Improvement team members. Supports all self-pay related internal processes: SP/ELECT, CORPCOMP, SVCEXC, SP/DRY EYE, etc. Supports audit requirements for bad debt, Medicare/Medicaid, and financial assistance.

Supervisor, Self-Pay Operations, (Cash Applications and Reconciliation) Additional Essential Functions:

Provides daily management and oversight of the designated Cash Applications operations: banking, remittances, credits, etc. Collaborates with all Revenue Cycle teams to resolve and prevent any barriers with remittance advice. Supports bad debt file close and return posting processes. Stays abreast of self-pay related internal processes: SP/ELECT, CORPCOMP, SVCEXC, SP/DRY EYE,etc.