Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The Supervisor, Sales Operations will lead the Production Chemicals and Services business, product and customer data management, standardize Request-For-Proposals (RFP) process, and builds customer quarterly business review presentations to support Sales. They will build quality processes for accurate data entry of customer information for item setup into PCS ERP system and will work with Product Management to enter customer pricing or price increases that may happen yearly or through the year.

How you will make an impact:

The successful candidate will demonstrate a passion for continuous process improvement and the lead for the department using quantitative metrics. This role is crucial to creating a special customer experience and enhancing salesperson effectiveness. We are seeking an inspirational leader who can bring the best qualities out in their team.

What you will do:

Perform PCS new material item setup for single data entry or mass upload that defines the item number and requirements.Document / train department employees on processes within PCS Quality systemAchieve 95% FTR (First Time Right) data accuracy for products enter through the SFDC or the ERPPerform global new items within E-1, as needed, for APAC and EMEABuild new item set up process other Thermo Fisher business unit material, such as process liquids or RSDBuild system accuracy and integrity of an item structureLoad customer rebates/ contracts into ERP and update standard / list costProcess quotes for pricing changes / upload new sell price the TSS gives the customerBuild and maintain customer item table maintenance - tie customer items (custom SKUs) to PCS distributor items Maintains TableSetup customer master file that includes ship to addresses and upload tax certificatesAddress customer inquiries and surveysCollaborate with customers and lead small, medium, or larger RFP (Request for Proposal) responsesBuild QBR prep for customers - populate pre-approved customer template with PCS dataSFDC support for Sales - support projects (to translate) PCS processes into SFDCBuild a process to resolve for possible issues that can impact performance

How you will get here:

Education:

Bachelor’s Degree required, preferably in Business

Experience:

3+ years relevant business experience: operations, supply chain, sales, or product management3+ years of demonstrated role model leadership and people managementStrong analytical, statistical, and process skills.Proficient with Microsoft Office (Word, Excel, PowerPoint)Proficient with business systems – ERP systems, CRM systems, workflow automation systemsExperience improving or fully automating business processes

Preferred Qualifications:

Strong written. verbal communication and presentation skillsUnderstanding of cGMP Quality SystemsKnowledgeable in continuous improvement methodology and related analytical tools, e.g. PPI, Six Sigma, Lean, flow charting, pivot tables, etc.