JOB SUMMARY
Responsible for the implementation of the new sales representatives (DSRs/MTSRs) development program (90-day program) that includes coaching, business performance reviews, and training.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Supports all efforts to simplify and improve the new-hire sales representative (DSR/MTSRs) experience
Leads efforts to improve new hire performance, engagement, motivation, in the initial 90-days of employment
Guides each new hire group through onboarding, new-hire class training expectations
Promotes the integration of the new hire with the local teams and business leaders
Diagnoses and recommend training/practice modules based on the business supervisor field evaluation observations and performance metrics
Coaches, practice, and role-play with new hire both tools usage (BuyFlow and Realtime) and sales skills (engagement and close) based on The Spectrum Way (virtually and in-person)
Assesses new-hire performance based on job expectations and cohort group performance providing feedback and action plans to the local front line leaders.
Assists in the coordination of training logistics for other parts of the organization as needed
Supports other Nesting Supervisors as needed
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Successful door to door sales experience
Strong organization and prioritization skills
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and communication tools such as Webex
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to work independently and with a group, including virtual teams
Ability to assess needs and create business and performance objectives
Skills in team building, relationship building, facilitation, and presentation
Required Education
Bachelors degree in Human Resource Development, Business Administration, Organization Development or related field or equivalent experience
Required Related Work Experience and Number of Years
Successful sales performance in a door to door or face to face environment - 3
Sales coaching - 2
Project management experience - 1
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of the cable or telecommunications industry
Experience in positioning and presenting new products/pricing
People engagement and motivation
Time management
Preferred Related Work Experience and Number of Years
Supervisory or leadership experience - 1+
WORKING CONDITIONS
Office environment
Regular phone calls with sales representatives and manager
Approximately 25% travel
Job Code : SDT401
2025-45885
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13539 Business Unit: Marketing Zip Code: 45242
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