Job Title:

Supervisor, Regulatory Compliance

Job Description

To provide independent oversight and assurance of the Tier 1 and 2 control environment through audits / assurance reviews for Concentrix and client regulatory and contractual requirements.  

THE ROLE PURPOSE

To provide independent oversight and assurance of the Tier 1 and 2 control environment through audits / assurance reviews for Concentrix and client regulatory and contractual requirements.  

By providing controls and checks to:

Evidencing adherence to key regulatory Manuals and frameworks agreed across the accountOversight to demonstrate compliance with Regulatory and Contractual requirementsIdentify risks and issues impacting the customer journeyProvide recommendation to improve the risk and control environment Evidence conformance with processesDemonstrate compliance with Regulatory, Client and Concentrix requirementsIdentify fraud/potential fraud to protect Concentrix and its clientsChampion the Concentrix Ethics and Compliance Culture

Risk Assessment and Controls

Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF).Support Risk Assessment for significant changes reporting outputs to internal stakeholders and where appropriate client stakeholders.  Actively support the change management process to ensure all relevant risks are highlighted through the impact assessment on all Change Requests.Carry out risk based process audits and prepare clear reports. 

Compliance, Governance & Reporting

Assist the operation in identifying actions to close out audit findings and track completionRisk reporting to be consistent, clear, accurately represented and communicated in a timely manner to the appropriate audienceBe the interface for other Concentrix Business audits, client audits and third party auditsEnsure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues  Champion the Culture of Ethical Business and Compliance Work with Account Management and Operational Delivery to ensure scripts meet client and regulatory requirements.Liaise with Quality to ensure that compliance elements of quality scorecards reflect client and regulatory requirements.Collect and collate data on a regular basis to ensure reporting standards and requirements are metMaintain control of Compliance logging/schedules for own remitEnsure all new policies have internal and external Compliance sign-offHighlight any concerns around Fraud and drive Fraud Prevention activities on the Delivery floor

Candidate Profile

Applies company policies and procedures to resolve issuesApproachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote toolsProfessional & ConfidentCan identify/determine appropriate action(s) required to solve a range of complex problemsStrong investigative, planning and organisational skillsAttention to DetailTrack record of working to deadlinesConfident working remotely and as part of a teamIntegrity – Does the right thingFlexible

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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